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docs/user-guides/README.md

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+# User Guides and Training Materials
+
+This directory contains comprehensive user guides and training materials for the Multi-Tenant SaaS Platform for Malaysian SMEs.
+
+## Table of Contents
+
+- [Getting Started](./getting-started.md) - Quick start guide for new users
+- [Administrator Guide](./administrator-guide.md) - Complete administration guide
+- [Module Guides](./modules/) - Industry-specific module guides
+- [Training Materials](./training/) - Training presentations and videos
+- [FAQ](./faq.md) - Frequently asked questions
+- [Best Practices](./best-practices.md) - Best practices and tips
+
+## Quick Links
+
+### For New Users
+- [Platform Overview](./getting-started.md)
+- [First Login Guide](./getting-started.md#first-login)
+- [Dashboard Navigation](./getting-started.md#dashboard-navigation)
+
+### For Administrators
+- [User Management](./administrator-guide.md#user-management)
+- [Module Configuration](./administrator-guide.md#module-configuration)
+- [Security Settings](./administrator-guide.md#security-settings)
+
+### For Module Users
+- [Retail Module Guide](./modules/retail.md)
+- [Healthcare Module Guide](./modules/healthcare.md)
+- [Education Module Guide](./modules/education.md)
+- [Logistics Module Guide](./modules/logistics.md)
+- [Beauty Module Guide](./modules/beauty.md)
+
+## Training Programs
+
+### Self-Paced Training
+- [Video Tutorials](./training/videos/)
+- [Interactive Guides](./training/interactive/)
+- [Practice Exercises](./training/exercises/)
+
+### Instructor-Led Training
+- [Live Webinars](./training/webinars/)
+- [Workshop Materials](./training/workshops/)
+- [Certification Program](./training/certification/)
+
+## Support Resources
+
+### Getting Help
+- **Email Support**: support@yourplatform.com
+- **Phone Support**: +60123456789
+- **Live Chat**: Available in platform
+- **Community Forum**: https://community.yourplatform.com
+
+### Additional Resources
+- **API Documentation**: /docs/api/
+- **Technical Documentation**: /docs/technical/
+- **Release Notes**: /docs/release-notes/
+- **Known Issues**: /docs/known-issues/
+
+## Quick Start for New Users
+
+### 1. Account Setup
+- [Create your account](./getting-started.md#account-setup)
+- [Complete your profile](./getting-started.md#profile-setup)
+- [Verify your email](./getting-started.md#email-verification)
+
+### 2. Platform Navigation
+- [Dashboard overview](./getting-started.md#dashboard)
+- [Module selection](./getting-started.md#modules)
+- [Settings and preferences](./getting-started.md#settings)
+
+### 3. Module Configuration
+- [Choose your industry module](./modules/)
+- [Configure module settings](./modules/retail.md#configuration)
+- [Import existing data](./modules/retail.md#data-import)
+
+## Administrator Tasks
+
+### 1. User Management
+- [Add new users](./administrator-guide.md#add-users)
+- [Set user permissions](./administrator-guide.md#permissions)
+- [Manage user roles](./administrator-guide.md#roles)
+
+### 2. System Configuration
+- [Configure business settings](./administrator-guide.md#business-settings)
+- [Set up payment gateways](./administrator-guide.md#payment-gateways)
+- [Configure email settings](./administrator-guide.md#email-settings)
+
+### 3. Security Management
+- [Set up security policies](./administrator-guide.md#security-policies)
+- [Configure two-factor authentication](./administrator-guide.md#2fa)
+- [Manage access logs](./administrator-guide.md#access-logs)
+
+## Malaysian SME Specific Features
+
+### Local Business Setup
+- [Malaysian business registration](./getting-started.md#business-registration)
+- [SST configuration](./getting-started.md#sst-setup)
+- [Local payment methods](./getting-started.md#payment-methods)
+
+### Cultural Considerations
+- [Malaysian business hours](./best-practices.md#business-hours)
+- [Public holiday handling](./best-practices.md#holidays)
+- [Multi-language support](./best-practices.md#languages)
+
+## Updates and Announcements
+
+### Recent Updates
+- [Latest Features](./release-notes/latest.md)
+- [Bug Fixes](./release-notes/latest.md#bug-fixes)
+- [Security Updates](./release-notes/latest.md#security)
+
+### Upcoming Features
+- [Feature Roadmap](./roadmap.md)
+- [Beta Programs](./beta-programs.md)
+- [User Feedback](./feedback.md)
+
+## Accessibility
+
+### Platform Accessibility
+- Screen reader support
+- Keyboard navigation
+- High contrast mode
+- Font size adjustment
+
+### Documentation Accessibility
+- PDF versions available
+- Large print guides
+- Screen reader optimized
+- Multi-language support
+
+## Mobile Access
+
+### Mobile Apps
+- [iOS App Guide](./mobile/ios.md)
+- [Android App Guide](./mobile/android.md)
+- [Mobile Features](./mobile/features.md)
+
+### Responsive Design
+- Mobile-optimized interface
+- Touch-friendly navigation
+- Offline capabilities
+- Push notifications
+
+## Feedback and Improvement
+
+### User Feedback
+- [Feature Requests](./feedback.md#feature-requests)
+- [Bug Reports](./feedback.md#bug-reports)
+- [User Surveys](./feedback.md#surveys)
+- [Beta Testing](./feedback.md#beta-testing)
+
+### Community
+- [User Forum](https://community.yourplatform.com)
+- [Success Stories](./success-stories.md)
+- [User Groups](./user-groups.md)
+- [Events](./events.md)
+
+## Troubleshooting
+
+### Common Issues
+- [Login Problems](./faq.md#login-issues)
+- [Payment Issues](./faq.md#payment-issues)
+- [Module Issues](./faq.md#module-issues)
+- [Performance Issues](./faq.md#performance-issues)
+
+### Self-Service
+- [Reset Password](./faq.md#reset-password)
+- [Update Profile](./faq.md#update-profile)
+- [Clear Cache](./faq.md#clear-cache)
+- [Browser Issues](./faq.md#browser-issues)
+
+## For Developers
+
+### API Documentation
+- [REST API Guide](../docs/api/)
+- [Webhook Documentation](../docs/api/webhooks.md)
+- [SDK Documentation](../docs/sdks/)
+
+### Integration Guide
+- [Third-party Integrations](../docs/integrations/)
+- [Custom Development](../docs/development/)
+- [API Best Practices](../docs/api/best-practices.md)
+
+## Compliance and Security
+
+### Data Protection
+- [PDPA Compliance](./compliance/pdpa.md)
+- [Data Privacy](./compliance/privacy.md)
+- [Security Features](./compliance/security.md)
+
+### Business Compliance
+- [SST Compliance](./compliance/sst.md)
+- [Industry Regulations](./compliance/industry.md)
+- [Audit Trail](./compliance/audit-trail.md)
+
+## Getting Started Checklist
+
+### New User Checklist
+- [ ] Create account
+- [ ] Verify email address
+- [ ] Complete profile setup
+- [ ] Choose industry module
+- [ ] Configure basic settings
+- [ ] Import existing data (if applicable)
+- [ ] Complete initial training
+- [ ] Set up user preferences
+
+### Administrator Checklist
+- [ ] Set up organization
+- [ ] Configure user management
+- [ ] Set up security policies
+- [ ] Configure payment gateways
+- [ ] Set up email notifications
+- [ ] Configure backup procedures
+- [ ] Set up monitoring
+- [ ] Complete administrator training
+
+## Need Help?
+
+### Support Channels
+- **24/7 Support**: support@yourplatform.com
+- **Emergency Support**: emergency@yourplatform.com
+- **Phone Support**: +60123456789 (Mon-Fri, 9AM-6PM MYT)
+- **Live Chat**: Available in platform
+
+### Training and Onboarding
+- **Personal Training**: training@yourplatform.com
+- **Group Training**: groups@yourplatform.com
+- **Custom Training**: custom@yourplatform.com
+- **Certification**: certification@yourplatform.com
+
+### Sales and Billing
+- **Sales Inquiries**: sales@yourplatform.com
+- **Billing Support**: billing@yourplatform.com
+- **Account Management**: accounts@yourplatform.com
+- **Feature Requests**: features@yourplatform.com