# User Guides and Training Materials

This directory contains comprehensive user guides and training materials for the Multi-Tenant SaaS Platform for Malaysian SMEs.

## Table of Contents

- [Getting Started](./getting-started.md) - Quick start guide for new users
- [Administrator Guide](./administrator-guide.md) - Complete administration guide
- [Module Guides](./modules/) - Industry-specific module guides
- [Training Materials](./training/) - Training presentations and videos
- [FAQ](./faq.md) - Frequently asked questions
- [Best Practices](./best-practices.md) - Best practices and tips

## Quick Links

### For New Users
- [Platform Overview](./getting-started.md)
- [First Login Guide](./getting-started.md#first-login)
- [Dashboard Navigation](./getting-started.md#dashboard-navigation)

### For Administrators
- [User Management](./administrator-guide.md#user-management)
- [Module Configuration](./administrator-guide.md#module-configuration)
- [Security Settings](./administrator-guide.md#security-settings)

### For Module Users
- [Retail Module Guide](./modules/retail.md)
- [Healthcare Module Guide](./modules/healthcare.md)
- [Education Module Guide](./modules/education.md)
- [Logistics Module Guide](./modules/logistics.md)
- [Beauty Module Guide](./modules/beauty.md)

## Training Programs

### Self-Paced Training
- [Video Tutorials](./training/videos/)
- [Interactive Guides](./training/interactive/)
- [Practice Exercises](./training/exercises/)

### Instructor-Led Training
- [Live Webinars](./training/webinars/)
- [Workshop Materials](./training/workshops/)
- [Certification Program](./training/certification/)

## Support Resources

### Getting Help
- **Email Support**: support@yourplatform.com
- **Phone Support**: +60123456789
- **Live Chat**: Available in platform
- **Community Forum**: https://community.yourplatform.com

### Additional Resources
- **API Documentation**: /docs/api/
- **Technical Documentation**: /docs/technical/
- **Release Notes**: /docs/release-notes/
- **Known Issues**: /docs/known-issues/

## Quick Start for New Users

### 1. Account Setup
- [Create your account](./getting-started.md#account-setup)
- [Complete your profile](./getting-started.md#profile-setup)
- [Verify your email](./getting-started.md#email-verification)

### 2. Platform Navigation
- [Dashboard overview](./getting-started.md#dashboard)
- [Module selection](./getting-started.md#modules)
- [Settings and preferences](./getting-started.md#settings)

### 3. Module Configuration
- [Choose your industry module](./modules/)
- [Configure module settings](./modules/retail.md#configuration)
- [Import existing data](./modules/retail.md#data-import)

## Administrator Tasks

### 1. User Management
- [Add new users](./administrator-guide.md#add-users)
- [Set user permissions](./administrator-guide.md#permissions)
- [Manage user roles](./administrator-guide.md#roles)

### 2. System Configuration
- [Configure business settings](./administrator-guide.md#business-settings)
- [Set up payment gateways](./administrator-guide.md#payment-gateways)
- [Configure email settings](./administrator-guide.md#email-settings)

### 3. Security Management
- [Set up security policies](./administrator-guide.md#security-policies)
- [Configure two-factor authentication](./administrator-guide.md#2fa)
- [Manage access logs](./administrator-guide.md#access-logs)

## Malaysian SME Specific Features

### Local Business Setup
- [Malaysian business registration](./getting-started.md#business-registration)
- [SST configuration](./getting-started.md#sst-setup)
- [Local payment methods](./getting-started.md#payment-methods)

### Cultural Considerations
- [Malaysian business hours](./best-practices.md#business-hours)
- [Public holiday handling](./best-practices.md#holidays)
- [Multi-language support](./best-practices.md#languages)

## Updates and Announcements

### Recent Updates
- [Latest Features](./release-notes/latest.md)
- [Bug Fixes](./release-notes/latest.md#bug-fixes)
- [Security Updates](./release-notes/latest.md#security)

### Upcoming Features
- [Feature Roadmap](./roadmap.md)
- [Beta Programs](./beta-programs.md)
- [User Feedback](./feedback.md)

## Accessibility

### Platform Accessibility
- Screen reader support
- Keyboard navigation
- High contrast mode
- Font size adjustment

### Documentation Accessibility
- PDF versions available
- Large print guides
- Screen reader optimized
- Multi-language support

## Mobile Access

### Mobile Apps
- [iOS App Guide](./mobile/ios.md)
- [Android App Guide](./mobile/android.md)
- [Mobile Features](./mobile/features.md)

### Responsive Design
- Mobile-optimized interface
- Touch-friendly navigation
- Offline capabilities
- Push notifications

## Feedback and Improvement

### User Feedback
- [Feature Requests](./feedback.md#feature-requests)
- [Bug Reports](./feedback.md#bug-reports)
- [User Surveys](./feedback.md#surveys)
- [Beta Testing](./feedback.md#beta-testing)

### Community
- [User Forum](https://community.yourplatform.com)
- [Success Stories](./success-stories.md)
- [User Groups](./user-groups.md)
- [Events](./events.md)

## Troubleshooting

### Common Issues
- [Login Problems](./faq.md#login-issues)
- [Payment Issues](./faq.md#payment-issues)
- [Module Issues](./faq.md#module-issues)
- [Performance Issues](./faq.md#performance-issues)

### Self-Service
- [Reset Password](./faq.md#reset-password)
- [Update Profile](./faq.md#update-profile)
- [Clear Cache](./faq.md#clear-cache)
- [Browser Issues](./faq.md#browser-issues)

## For Developers

### API Documentation
- [REST API Guide](../docs/api/)
- [Webhook Documentation](../docs/api/webhooks.md)
- [SDK Documentation](../docs/sdks/)

### Integration Guide
- [Third-party Integrations](../docs/integrations/)
- [Custom Development](../docs/development/)
- [API Best Practices](../docs/api/best-practices.md)

## Compliance and Security

### Data Protection
- [PDPA Compliance](./compliance/pdpa.md)
- [Data Privacy](./compliance/privacy.md)
- [Security Features](./compliance/security.md)

### Business Compliance
- [SST Compliance](./compliance/sst.md)
- [Industry Regulations](./compliance/industry.md)
- [Audit Trail](./compliance/audit-trail.md)

## Getting Started Checklist

### New User Checklist
- [ ] Create account
- [ ] Verify email address
- [ ] Complete profile setup
- [ ] Choose industry module
- [ ] Configure basic settings
- [ ] Import existing data (if applicable)
- [ ] Complete initial training
- [ ] Set up user preferences

### Administrator Checklist
- [ ] Set up organization
- [ ] Configure user management
- [ ] Set up security policies
- [ ] Configure payment gateways
- [ ] Set up email notifications
- [ ] Configure backup procedures
- [ ] Set up monitoring
- [ ] Complete administrator training

## Need Help?

### Support Channels
- **24/7 Support**: support@yourplatform.com
- **Emergency Support**: emergency@yourplatform.com
- **Phone Support**: +60123456789 (Mon-Fri, 9AM-6PM MYT)
- **Live Chat**: Available in platform

### Training and Onboarding
- **Personal Training**: training@yourplatform.com
- **Group Training**: groups@yourplatform.com
- **Custom Training**: custom@yourplatform.com
- **Certification**: certification@yourplatform.com

### Sales and Billing
- **Sales Inquiries**: sales@yourplatform.com
- **Billing Support**: billing@yourplatform.com
- **Account Management**: accounts@yourplatform.com
- **Feature Requests**: features@yourplatform.com