# Beauty Module User Guide

## Overview

The Beauty Module provides comprehensive solutions for Malaysian beauty salons, spas, and wellness centers, including client management, service booking, appointment scheduling, staff management, and compliance with Malaysian beauty industry regulations including KKM requirements and halal certification standards.

### Key Features

- **Client Management**: Complete client records and preferences
- **Service Booking**: Appointment scheduling and management
- **Service Menu**: Comprehensive treatment and service catalog
- **Staff Management**: Therapist and specialist management
- **Inventory Management**: Beauty product and supplies tracking
- **Loyalty Programs**: Client retention and rewards
- **Reporting**: Beauty business analytics and insights

## Getting Started

### 1. Salon/Spa Setup

#### Business Information

1. Navigate to **Beauty → Settings → Business Information**
2. Enter business details:
   ```markdown
   Required Information:
   - Business Name: Registered salon/spa name
   - Business Registration: SSM registration number
   - KKM License: Ministry of Health license number
   - Business Type: Salon, spa, wellness center, etc.
   - Address: Complete Malaysian address
   - Contact Information: Phone, email, website
   - Operating Hours: Business operating hours
   - Services Offered: List of beauty services
   - Business Description: Brief description of your business
   - Brand Colors: For customization (optional)
   - Logo: Business logo upload (optional)
   ```

#### License and Compliance Setup

1. Navigate to **Beauty → Settings → Licenses**
2. Configure compliance details:
   ```markdown
   License Requirements:
   - KKM License: Ministry of Health Beauty License
   - Business License: Local authority business license
   - Signboard License: Signboard permit
   - Halal Certification: JAKIM halal certification (if applicable)
   - Insurance: Business and liability insurance
   - Fire Safety: Fire department certificate
   - Health Certificate: Health department approval
   - Employees: Staff work permits and licenses
   - Waste Disposal: Proper waste disposal permits
   ```

### 2. Service Area Configuration

#### Salon Layout

1. Navigate to **Beauty → Settings → Salon Layout**
2. Configure physical space:
   ```markdown
   Layout Configuration:
   - Treatment Rooms: Number of treatment rooms
   - Styling Stations: Hair styling stations
   - Manicure/Pedicure Stations: Nail care stations
   - Spa Facilities: Massage rooms, steam rooms, etc.
   - Reception Area: Customer waiting area
   - Retail Area: Product display and sales area
   - Staff Room: Employee break room
   - Storage Areas: Supply and product storage
   - Restrooms: Customer and staff facilities
   ```

#### Equipment Setup

1. Navigate to **Beauty → Settings → Equipment**
2. Register salon equipment:
   ```markdown
   Equipment Categories:
   - Hair Equipment: Styling chairs, wash basins, hair dryers
   - Beauty Equipment: Facial machines, microdermabrasion
   - Nail Equipment: Manicure tables, UV lamps
   - Massage Equipment: Massage tables, oils, aromatherapy
   - Sterilization: Autoclaves, UV sterilizers
   - Furniture: Reception desk, waiting area furniture
   - Retail Display: Product shelving and displays
   - Sound System: Background music and ambiance
   - Lighting: Treatment and ambient lighting
   ```

## Client Management

### 1. Client Registration

#### New Client Registration

1. Navigate to **Beauty → Clients → Add Client**
2. Register new client:
   ```markdown
   Client Information:
   - Personal Details:
     • Full Name: Client's full name
     • IC Number: Malaysian IC number (optional)
     • Date of Birth: Date of birth
     • Gender: Male/Female
     • Phone Number: Primary contact number
     • Alternative Phone: Secondary contact number
     • Email Address: Email for communications
     • Occupation: Occupation (for service recommendations)
     - Emergency Contact: Emergency contact person
     • Emergency Phone: Emergency contact number

   - Address:
     • Street Address: Home or work address
     • City/Town: City or town
     • State: Malaysian state
     • Postal Code: Postcode
     • Country: Malaysia (default)

   - Preferences:
     • Communication: Preferred contact method
     • Language: Preferred language (BM, English, Chinese)
     • Service Frequency: How often they visit
     • Preferred Staff: Favorite therapists/stylists
     • Allergies: Known allergies or sensitivities
     • Skin Type: Normal, oily, dry, combination, sensitive
     • Hair Type: Straight, wavy, curly, coily
     • Concerns: Specific beauty concerns or goals
     - Budget: Preferred price range
     - Special Requests: Any special requirements

   - Medical Information:
     • Medical Conditions: Relevant medical conditions
     • Medications: Current medications
     • Pregnancy Status: If applicable
     • Skin Conditions: Acne, eczema, rosacea, etc.
     • Recent Procedures: Recent cosmetic procedures
     • Allergies: Product or ingredient allergies
     • Restrictions: Treatment restrictions
     - Doctor Recommendations: If applicable
   ```

#### Client Categories

1. Navigate to **Beauty → Settings → Client Categories**
2. Configure client types:
   ```markdown
   Client Segments:
   - Regular Clients: Frequent visitors
   - VIP Clients: High-value customers
   - New Clients: First-time visitors
   - Corporate Clients: Business account holders
   - Bridal Clients: Wedding and special events
   - Male Clients: Male grooming services
   - Senior Clients: Age 60+ clients
   - Student Clients: Student discount holders
   - Members: Loyalty program members
   - International Clients: Tourists and visitors
   ```

### 2. Client Records

#### Service History

1. Navigate to **Beauty → Clients → Service History**
2. Track client services:
   ```markdown
   Service History Components:
   - Visit History: All previous visits and appointments
   - Services Received: Detailed list of services performed
   - Products Used: Products used during treatments
   - Staff Assigned: Therapists/stylists who provided services
   - Treatment Results: Outcomes and client feedback
   - Photos: Before and after treatment photos (with consent)
   - Notes: Additional notes and observations
   - Recommendations: Staff recommendations
   - Follow-up Required: Any follow-up needed
   - Preferences Noted: Client preferences and dislikes
   ```

#### Preferences and Profiles

1. Navigate to **Beauty → Clients → Preferences**
2. Manage client preferences:
   ```markdown
   Preference Categories:
   - Service Preferences: Preferred services and treatments
   - Staff Preferences: Preferred therapists and stylists
   - Product Preferences: Liked/disliked products
   - Appointment Preferences: Preferred times and days
   - Communication Preferences: How they want to be contacted
   - Scent Preferences: Essential oil and fragrance preferences
   - Music Preferences: Background music preferences
   - Temperature Preferences: Room temperature preferences
   - Pressure Preferences: Massage pressure preferences
   - Allergy Alerts: Product and ingredient allergies
   ```

### 3. Client Communication

#### Marketing and Communication

1. Navigate to **Beauty → Marketing → Client Communication**
2. Set up communication:
   ```markdown
   Communication Methods:
   - Email Marketing: Newsletters and promotions
   - SMS Notifications: Appointment reminders and offers
   - Social Media: Facebook, Instagram updates
   - Phone Calls: Personal follow-ups and reminders
   - Direct Mail: Special promotions and event invitations
   - In-person: During appointments and consultations
   - Mobile App: Push notifications and updates
   - WhatsApp: Quick messaging and updates
   ```

#### Appointment Reminders

1. Navigate to **Beauty → Settings → Reminders**
2. Configure reminder system:
   ```markdown
   Reminder Configuration:
   - SMS Reminders: Text message reminders
   - Email Reminders: Email appointment confirmations
   - Phone Reminders: Personal phone calls
   - Reminder Timing: When to send reminders
   - No-show Alerts: Late arrival notifications
   - Cancellation Policy: Cancellation rules
   - Waitlist: Waitlist management
   - Follow-up: Post-appointment follow-ups
   ```

## Service Management

### 1. Service Menu

#### Service Categories

1. Navigate to **Beauty → Services → Categories**
2. Configure service categories:
   ```markdown
   Service Categories:
   - Hair Services: Cutting, coloring, styling, treatments
   - Facial Services: Various facial treatments and skin care
   - Body Treatments: Massage, body wraps, scrubs
   - Nail Services: Manicures, pedicures, nail art
   - Makeup Services: Daily, bridal, special occasion
   - Waxing Services: Hair removal treatments
   - Eyelash Services: Extensions, lifts, tinting
   - Eyebrow Services: Shaping, tinting, lamination
   - Spa Treatments: Relaxation and therapeutic treatments
   - Special Packages: Combination treatments and packages
   ```

#### Service Creation

1. Navigate to **Beauty → Services → Add Service**
2. Create new service:
   ```markdown
   Service Details:
   - Basic Information:
     • Service Name: Descriptive service name
     • Category: Service category
     • Description: Detailed service description
     • Duration: Service length in minutes
     • Price: Service price
     - Commission: Staff commission rate
     - Popularity: Service popularity indicator
     - Active Status: Whether service is currently offered

   - Service Details:
     • Required Products: Products needed for service
     • Equipment Required: Special equipment needed
     • Staff Requirements: Required qualifications
     - Room Requirements: Special room needs
     • Preparation Time: Setup time required
     • Cleanup Time: Cleanup time required
     • Difficulty Level: Service complexity
     - Seasonal: If service is seasonal

   - Pricing Options:
     • Standard Price: Regular service price
     • Member Price: Discounted member price
     • Package Price: Package deal pricing
     • Peak Hour Surcharge: Additional peak time charge
     - Staff Tier Pricing: Different prices by staff level
     - Duration Options: Different duration options
     - Add-on Services: Additional service options
     - Group Booking: Group discount options
   ```

### 2. Service Packages

#### Package Creation

1. Navigate to **Beauty → Services → Packages**
2. Create service packages:
   ```markdown
   Package Types:
   - Bridal Packages: Wedding preparation packages
   - Spa Packages: Full-day spa experiences
   - Treatment Series: Multiple session packages
   - Seasonal Packages: Holiday or seasonal specials
   - Membership Packages: Exclusive member packages
   - Group Packages: Group booking discounts
   - Corporate Packages: Employee wellness packages
   - Student Packages: Student-focused packages
   - Senior Packages: Age-specific packages
   - Quick Fix Packages: Express treatment packages
   ```

#### Package Configuration

1. Navigate to **Beauty → Services → Package Settings**
2. Configure package details:
   ```markdown
   Package Configuration:
   - Package Name: Attractive package name
   - Package Description: Detailed description
   - Included Services: List of included treatments
   - Package Duration: Total treatment time
   - Package Price: Total package price
   - Savings: Amount saved compared to individual services
   - Validity Period: How long package is valid
   - Booking Requirements: Minimum booking time
     - Cancellation Policy: Package cancellation terms
     - Transferability: Whether package can be transferred
     - Staff Requirements: Required staff qualifications
   ```

## Staff Management

### 1. Staff Registration

#### Adding Staff Members

1. Navigate to **Beauty → Staff → Add Staff**
2. Register new staff member:
   ```markdown
   Staff Information:
   - Personal Details:
     • Full Name: Staff member's full name
     • IC Number: Malaysian IC number
     • Date of Birth: Date of birth
     • Gender: Male/Female
     • Phone Number: Contact number
     • Email Address: Email address
     • Address: Residential address
     • Emergency Contact: Emergency contact person
     • Emergency Phone: Emergency contact number

   - Professional Information:
     • Position: Job title (stylist, therapist, etc.)
     • Qualifications: Certifications and licenses
     • Experience: Years of experience
     • Specializations: Areas of expertise
     - KKM License: Beauty practitioner license
     - Skills Assessment: Technical skill levels
     - Language Skills: Languages spoken
     - Training Completed: Additional training courses
     - Portfolio: Work portfolio or photos
     - References: Professional references

   - Employment Details:
     • Employment Type: Full-time, part-time, commission
     • Hire Date: Date of employment
     • Salary/Commission: Payment structure
     • Working Hours: Scheduled working hours
     • Commission Rate: Service commission percentage
     - Product Commission: Product sales commission
     - Performance Targets: Sales and service targets
     - Schedule Preferences: Preferred work schedule
     - Leave Balance: Annual and sick leave balance
     - Performance Reviews: Review history and ratings
   ```

#### Staff Categories

1. Navigate to **Beauty → Settings → Staff Roles**
2. Configure staff roles:
   ```markdown
   Staff Roles:
   - Salon Manager: Overall salon management
   - Senior Stylist: Experienced hair professionals
   - Stylist: Hair cutting and styling
   - Colorist: Hair coloring specialist
   - Beauty Therapist: Facial and skin treatments
   - Massage Therapist: Massage and body treatments
   - Nail Technician: Manicure and pedicure services
   - Makeup Artist: Makeup application
   - Eyelash Technician: Lash extension specialist
   - Receptionist: Front desk and appointments
   - Assistant: Support staff
   ```

### 2. Staff Scheduling

#### Work Schedule Management

1. Navigate to **Beauty → Staff → Scheduling**
2. Manage staff schedules:
   ```markdown
   Schedule Components:
   - Working Hours: Regular working schedule
   - Shift Patterns: Morning, afternoon, evening shifts
   - Break Times: Scheduled break periods
   - Weekend Schedule: Weekend working hours
   - Holiday Schedule: Public holiday hours
     - Leave Management: Vacation and sick leave
     - Overtime: Additional hours tracking
     - On-call: On-call availability
     - Training Time: Scheduled training periods
     - Meeting Time: Staff meeting schedule
     - Availability: Staff availability status
   ```

#### Performance Management

1. Navigate to **Beauty → Staff → Performance**
2. Track staff performance:
   ```markdown
   Performance Metrics:
   - Client Satisfaction: Client feedback and ratings
   - Service Quality: Service quality assessments
   - Sales Performance: Product and service sales
   - Client Retention: Repeat client rates
   - Appointment Adherence: Schedule adherence
   - Upselling Success: Additional service sales
   - Product Sales: Retail product sales
   - Punctuality: On-time performance
   - Teamwork: Collaboration and teamwork
   - Professional Development: Training completion
   ```

### 3. Staff Training

#### Training Programs

1. Navigate to **Beauty → Staff → Training**
2. Manage staff training:
   ```markdown
   Training Categories:
   - Technical Skills: Service technique training
   - Product Knowledge: Product training and updates
   - Safety and Hygiene: Sanitation and safety procedures
   - Customer Service: Client interaction and communication
   - Sales Training: Upselling and product recommendations
   - New Treatments: New service introduction
   - Equipment Operation: New equipment training
   - Compliance Training: Regulatory requirements
   - First Aid: Emergency response training
   - Management Skills: Leadership and management training
   ```

#### Training Records

1. Navigate to **Beauty → Staff → Training Records**
2. Track training completion:
   ```markdown
   Training Record Components:
   - Training Date: Date of training completion
   - Training Type: Category of training
   - Training Provider: Trainer or training institution
   - Training Duration: Length of training
   - Assessment Results: Test or evaluation results
   - Certificate Number: Certification number
   - Expiry Date: Certificate renewal date
   - Training Notes: Additional details
   - Next Training: Scheduled refresher training
   - Skill Level: Current skill level assessment
   ```

## Appointment Management

### 1. Booking System

#### Appointment Scheduling

1. Navigate to **Beauty → Appointments → New Appointment**
2. Schedule appointment:
   ```markdown
   Appointment Details:
   - Client Information: Select existing or new client
   - Service Selection: Choose services needed
   - Staff Assignment: Assign therapist/stylist
   - Date and Time: Select appointment time
   - Duration: Appointment duration
   - Room Assignment: Assign treatment room
   - Special Requests: Any special requirements
   - Pricing: Service and product pricing
   - Status: Appointment status (confirmed, pending, etc.)
   - Notes: Additional appointment notes
   - Reminder Settings: Configure appointment reminders
   - Follow-up: Schedule follow-up appointment if needed
   ```

#### Online Booking

1. Navigate to **Beauty → Settings → Online Booking**
2. Configure online booking:
   ```markdown
   Online Booking Features:
   - Booking Portal: Client-facing booking interface
   - Real-time Availability: Live schedule updates
   - Service Selection: Online service menu
   - Staff Selection: Choose preferred staff
   - Time Slot Selection: Available time slots
   - Payment Processing: Online payment options
   - Confirmation: Automatic booking confirmations
   - Reminders: Automated reminder system
   - Cancellation: Online cancellation options
   - Reviews: Client feedback and reviews
   ```

### 2. Calendar Management

#### Salon Calendar

1. Navigate to **Beauty → Appointments → Calendar**
2. View and manage appointments:
   ```markdown
   Calendar Views:
   - Daily View: Appointments for selected day
   - Weekly View: Week overview
   - Monthly View: Month overview
   - Staff View: Schedule by staff member
   - Room View: Schedule by treatment room
   - Service View: Schedule by service type
   - Status View: By appointment status
   - Resource View: All resources at once
   ```

#### Resource Management

1. Navigate to **Beauty → Settings → Resources**
2. Manage salon resources:
   ```markdown
   Resource Types:
   - Treatment Rooms: Room availability and setup
   - Styling Stations: Hair styling stations
   - Equipment: Specialized equipment
   - Staff: Staff availability and assignments
   - Products: Product inventory and availability
   - Time Slots: Available appointment times
   - Peak Hours: High-demand time periods
   - Seasonal Availability: Seasonal scheduling
   - Special Events: Holiday and event scheduling
   ```

### 3. Waitlist Management

#### Waitlist System

1. Navigate to **Beauty → Appointments → Waitlist**
2. Manage waitlist:
   ```markdown
   Waitlist Features:
   - Client Registration: Add clients to waitlist
   - Service Preferences: Preferred services
   - Time Preferences: Preferred time slots
   - Staff Preferences: Preferred staff members
   - Contact Information: How to contact when available
   - Notification System: Automatic notifications
   - Priority Setting: Waitlist priority levels
   - Expiry: Waitlist entry expiration
   - Cancellation Handling: Automatic offers for cancelled slots
   - Conversion Tracking: Waitlist to appointment conversion
   ```

## Inventory Management

### 1. Product Management

#### Product Catalog

1. Navigate to **Beauty → Inventory → Products**
2. Manage product catalog:
   ```markdown
   Product Categories:
   - Hair Care: Shampoos, conditioners, treatments
   - Skin Care: Cleansers, moisturizers, treatments
   - Makeup: Foundations, lipsticks, tools
   - Nail Care: Polishes, treatments, tools
   - Body Care: Lotions, scrubs, oils
   - Professional Products: Salon-use only products
   - Equipment: Tools and replacement parts
   - Retail Products: Products for client purchase
   - Supplies: Towels, capes, disposables
   - Cleaning Products: Sanitation and cleaning supplies
   ```

#### Product Registration

1. Navigate to **Beauty → Inventory → Add Product**
2. Add new product:
   ```markdown
   Product Information:
   - Basic Details:
     • Product Name: Product name
     • Brand: Product brand
     • Category: Product category
     • SKU: Stock keeping unit
     • Barcode: Product barcode
     • Description: Product description
     • Size/Volume: Product size or volume
     • Color: Product color (if applicable)
     - Fragrance: Scent or fragrance
     - Key Ingredients: Main active ingredients
     - Skin/Hair Type: Suitable skin or hair types
     - Halal Certified: Halal certification status
     - KKM Approved: Ministry of Health approval
     - Cruelty-Free: Animal testing status
     - Vegan: Vegan product status

   - Pricing:
     • Cost Price: Your cost price
     • Retail Price: Selling price
     • Wholesale Price: Bulk pricing
     - Discount Price: Sale price
     - Commission: Staff commission rate
     - Tax: Applicable taxes (SST)
     - Profit Margin: Calculated profit margin
     - Pricing Tier: Different price levels

   - Inventory:
     • Current Stock: Current quantity on hand
     • Reorder Point: When to reorder
     - Maximum Stock: Maximum stock level
     • Supplier: Default supplier
     • Lead Time: Delivery time
     • Expiry Date: Product expiration date
     • Batch Number: Product batch number
     • Storage Requirements: Special storage needs
     - Safety Information: Safety data and handling
   ```

### 2. Stock Management

#### Inventory Tracking

1. Navigate to **Beauty → Inventory → Stock Management**
2. Track inventory levels:
   ```markdown
   Inventory Tracking:
   - Current Stock: Real-time stock levels
   - Stock Movements: All stock in and out
   - Low Stock Alerts: Automatic reorder alerts
   - Stock Valuation: Total inventory value
   - Expiry Tracking: Monitor expiring products
   - Batch Tracking: Track by batch numbers
   - Location Tracking: Track storage locations
   - Usage Reports: Product usage analysis
   - Waste Tracking: Track product waste
   - Theft Prevention: Monitor discrepancies
   ```

#### Supplier Management

1. Navigate to **Beauty → Inventory → Suppliers**
2. Manage suppliers:
   ```markdown
   Supplier Management:
   - Supplier Information: Contact and business details
   - Product Catalog: Products supplied by each supplier
   - Pricing: Supplier pricing and terms
   - Lead Times: Delivery timeframes
   - Minimum Orders: Minimum order quantities
   - Payment Terms: Payment conditions
   - Performance: Supplier performance ratings
   - Contracts: Supplier agreements and contracts
   - Communication: Supplier contact history
   - Alternative Suppliers: Backup suppliers
   ```

## Malaysian Beauty Industry Compliance

### 1. KKM Compliance

#### Ministry of Health Requirements

1. Navigate to **Beauty → Settings → KKM Compliance**
2. Configure compliance settings:
   ```markdown
   KKM Requirements:
   - Business License: Valid beauty establishment license
   - Practitioner Licenses: Staff beauty practitioner licenses
   - Facility Standards: Premises and equipment standards
   - Hygiene Standards: Sanitation and hygiene requirements
   - Waste Disposal: Proper waste management
   - Safety Standards: Client safety procedures
   - Record Keeping: Required documentation
   - Inspection Readiness: Preparation for inspections
   - Staff Training: Required staff certifications
   - Product Safety: Approved product usage
   - Emergency Procedures: Incident response protocols
   ```

#### Halal Certification

1. Navigate to **Beauty → Settings → Halal Certification**
2. Manage halal compliance:
   ```markdown
   Halal Requirements:
   - JAKIM Certification: Halal certification status
   - Product Halal Status: Halal status of all products
   - Treatment Procedures: Halal-compliant treatment methods
   - Staff Training: Halal awareness training
   - Ingredient Verification: Halal ingredient verification
   - Cross-contamination: Prevention procedures
   - Certification Renewal: Renewal tracking
   - Documentation: Halal certification documents
   - Client Communication: Halal status communication
   - Supplier Verification: Halal supplier verification
   ```

### 2. Product Safety and Regulations

#### Product Compliance

1. Navigate to **Beauty → Settings → Product Compliance**
2. Ensure product compliance:
   ```markdown
   Product Compliance Areas:
   - KKM Notification: Product notification with KKM
   - Ingredient Safety: Safe ingredient usage
   - Labeling Requirements: Proper product labeling
   - Allergen Information: Allergen disclosure
   - Usage Instructions: Clear usage guidelines
   - Storage Instructions: Proper storage conditions
   - Expiry Dating: Accurate expiration dates
   - Batch Tracking: Product batch traceability
   - Recall Procedures: Product recall procedures
   - Incident Reporting: Adverse event reporting
   ```

#### Safety and Sanitation

1. Navigate to **Beauty → Settings → Safety**
2. Configure safety protocols:
   ```markdown
   Safety Protocols:
   - Sanitation Procedures: Cleaning and disinfection
   - Sterilization: Equipment sterilization procedures
   - Blood Borne Pathogens: Handling procedures
   - Infection Control: Infection prevention protocols
   - First Aid: Emergency response procedures
   - Chemical Safety: Safe chemical handling
   - Equipment Safety: Safe equipment operation
   - Fire Safety: Fire prevention and response
   - Electrical Safety: Electrical equipment safety
   - Client Safety: Client protection measures
   ```

## Reporting and Analytics

### 1. Business Reports

#### Revenue Reports

1. Navigate to **Beauty → Reports → Revenue**
2. Generate revenue reports:
   ```markdown
   Revenue Metrics:
   - Total Revenue: Overall business revenue
   - Service Revenue: Income from services
   - Product Revenue: Income from product sales
   - Package Revenue: Package and bundle income
   - Membership Revenue: Membership fee income
   - Revenue by Staff: Performance by staff member
   - Revenue by Service: Popular service analysis
   - Revenue Trends: Revenue growth over time
   - Peak Performance: Best performing times/days
   ```

#### Client Analytics

1. Navigate to **Beauty → Reports → Client Analytics**
2. Analyze client data:
   ```markdown
   Client Metrics:
   - New Clients: Client acquisition rate
   - Repeat Clients: Client retention rate
   - Client Lifetime Value: CLV calculations
   - Visit Frequency: Average visit frequency
   - Spending Patterns: Average spend per visit
   - Popular Services: Most requested services
   - Client Demographics: Age, gender, location
   - Referral Sources: How clients find you
   - Satisfaction Scores: Client satisfaction ratings
   - No-show Rates: Appointment no-show rates
   ```

### 2. Operational Reports

#### Staff Performance

1. Navigate to **Beauty → Reports → Staff Performance**
2. Generate staff reports:
   ```markdown
   Staff Metrics:
   - Service Volume: Number of services performed
   - Revenue Generated: Income per staff member
   - Commission Earned: Commission calculations
   - Client Satisfaction: Client feedback and ratings
   - Product Sales: Retail sales performance
   - Appointment Adherence: Schedule adherence
   - Upselling Success: Additional service sales
   - Utilization Rate: Time utilization efficiency
   - Training Completion: Professional development
   - Performance Reviews: Evaluation results
   ```

#### Inventory Reports

1. Navigate to **Beauty → Reports → Inventory**
2. Generate inventory reports:
   ```markdown
   Inventory Metrics:
   - Stock Levels: Current inventory status
   - Inventory Value: Total inventory worth
   - Turnover Rate: Inventory turnover analysis
   - Waste Reports: Product waste tracking
   - Usage Analysis: Product usage patterns
   - Expiry Tracking: Expiring products
   - Reorder Recommendations: When to reorder
   - Supplier Performance: Supplier delivery performance
   - Cost Analysis: Inventory cost analysis
   - Shrinkage: Loss due to theft or damage
   ```

## Marketing and Promotions

### 1. Loyalty Programs

#### Points System

1. Navigate to **Beauty → Marketing → Loyalty Program**
2. Configure loyalty program:
   ```markdown
   Loyalty Program Features:
   - Points per RM: Points earned per ringgit spent
   - Point Values: Point redemption values
   - Tier Levels: Membership tier benefits
   - Birthday Rewards: Special birthday offers
   - Referral Bonuses: Referral incentive programs
   - Redemption Options: How to use points
   - Expiry Policies: Point expiration rules
   - Member Benefits: Exclusive member benefits
   - Promotional Multipliers: Bonus point events
   ```

#### Membership Tiers

1. Navigate to **Beauty → Marketing → Membership Tiers**
2. Define membership levels:
   ```markdown
   Membership Tiers:
   - Bronze Tier: Entry level membership
     • 1 point per RM spent
     • Birthday gift
     • Monthly newsletter

   - Silver Tier: Mid-level membership
     • 1.2 points per RM spent
     • Birthday gift + service
     • Exclusive offers
     • Priority booking

   - Gold Tier: Premium membership
     • 1.5 points per RM spent
     • VIP treatment
     • Exclusive events
     • Free services
     • Personal consultant
   ```

### 2. Promotions and Campaigns

#### Marketing Campaigns

1. Navigate to **Beauty → Marketing → Campaigns**
2. Create marketing campaigns:
   ```markdown
   Campaign Types:
   - Seasonal Promotions: Holiday and seasonal offers
   - Service Launches: New service introductions
   - Product Promotions: New product launches
   - Client Appreciation: Thank you offers
   - Referral Programs: Client referral incentives
   - Flash Sales: Limited-time offers
   - Package Deals: Service bundle promotions
   - Membership Drives: Membership recruitment
   - Community Events: Local event participation
   - Social Media Campaigns: Online promotions
   ```

#### Discount Management

1. Navigate to **Beauty → Marketing → Discounts**
2. Manage discount offers:
   ```markdown
   Discount Types:
   - Percentage Discounts: Percentage-off offers
   - Fixed Amount: Fixed amount discounts
   - Package Discounts: Bundle pricing
   - Membership Discounts: Member-only offers
   - Seasonal Discounts: Holiday promotions
   - Early Bird: Advance booking discounts
   - Group Discounts: Group booking offers
   - First-time Client: New client offers
   - Loyalty Rewards: Points-based discounts
   - Volume Discounts: High-volume discounts
   ```

## Mobile Features

### 1. Client Mobile App

#### Client Mobile Features

1. Clients can use mobile app to:
   ```markdown
   Client Mobile Capabilities:
   - Appointment Booking: Book and manage appointments
   - Service History: View past services
   - Product Purchases: Shop for products
   - Loyalty Points: Check point balance
   - Special Offers: View promotions and discounts
   - Staff Profiles: View staff information
   - Service Menu: Browse available services
   - Online Payments: Pay for services and products
   - Notifications: Receive appointment reminders
   - Reviews: Leave feedback and reviews
   - Virtual Consultations: Virtual consultations
   ```

### 2. Staff Mobile App

#### Staff Mobile Features

1. Staff can use mobile app to:
   ```markdown
   Staff Mobile Capabilities:
   - Schedule View: View daily schedule
   - Client Information: Access client details
   - Service History: View client service history
   - Appointment Management: Manage appointments
   - Product Information: Access product details
   - Commission Tracking: View earnings
   - Training Materials: Access training resources
   - Communication: Message clients and staff
   - Time Tracking: Clock in/out functionality
   - Performance Metrics: View performance data
   - Inventory Check: Check product availability
   ```

## Troubleshooting

### 1. Common Issues

#### Booking Issues

**Double Bookings**
- Check calendar availability
- Verify room and staff availability
- Review booking conflicts
- Update booking system
- Contact affected clients

**No-show Problems**
- Verify reminder system is working
- Check contact information accuracy
- Review cancellation policy
- Implement deposit requirements
- Consider no-show fees

#### Service Issues

**Service Delays**
- Manage client expectations
- Communicate delays promptly
- Offer compensation if appropriate
- Review scheduling efficiency
- Adjust service timing if needed

**Service Quality Issues**
- Address client concerns promptly
- Review service procedures
- Provide additional training if needed
- Document issues and resolutions
- Implement quality control measures

#### Product Issues

**Product Shortages**
- Monitor inventory levels closely
- Set up automatic reordering
- Maintain backup suppliers
- Communicate availability to clients
- Offer alternatives when possible

**Product Quality Issues**
- Contact supplier immediately
- Remove affected products from inventory
- Document quality issues
- Review supplier performance
- Consider alternative suppliers

### 2. Technical Issues

**System Performance**
- Clear browser cache
- Update applications
- Check internet connection
- Verify system status
- Contact technical support

**Mobile App Issues**
- Ensure latest app version
- Check device compatibility
- Restart mobile device
- Update device operating system
- Reinstall mobile application

**Payment Processing**
- Verify payment gateway status
- Check internet connection
- Review payment settings
- Update payment software
- Contact payment provider support

## Best Practices

### 1. Client Experience

**Service Excellence**
- Provide personalized service
- Maintain professional appearance
- Follow proper service protocols
- Communicate effectively
- Address concerns promptly

**Environment and Atmosphere**
- Maintain clean and welcoming environment
- Create relaxing ambiance
- Ensure comfortable temperature
- Provide quality amenities
- Maintain privacy and confidentiality

### 2. Operational Efficiency

**Staff Management**
- Provide regular training
- Set clear performance expectations
- Recognize and reward good performance
- Address performance issues promptly
- Maintain positive work environment

**Inventory Management**
- Monitor stock levels regularly
- Maintain organized storage
- Rotate stock properly
- Track waste and usage
- Build good supplier relationships

### 3. Malaysian Beauty Industry Considerations

**Cultural Sensitivity**
- Respect Malaysian cultural diversity
- Consider religious sensitivities
- Use appropriate languages
- Respect privacy and modesty
- Understand local beauty standards

**Regulatory Compliance**
- Stay updated on KKM regulations
- Maintain proper documentation
- Conduct regular safety audits
- Train staff on compliance
- Maintain proper licenses and certifications

**Market Trends**
- Stay current with beauty trends
- Offer popular services and products
- Adapt to changing client preferences
- Monitor competitor offerings
- Innovate with new treatments

## Conclusion

The Beauty Module provides comprehensive solutions for Malaysian beauty businesses. By following this guide, you can effectively manage your salon or spa, maintain compliance with Malaysian regulations, and provide excellent service to your clients.

Remember to:
1. **Stay Compliant**: Keep up with KKM requirements and Malaysian regulations
2. **Focus on Quality**: Maintain high service and product standards
3. **Train Staff**: Ensure staff are properly trained and certified
4. **Engage Clients**: Build strong client relationships and loyalty
5. **Monitor Performance**: Regularly review business metrics and trends

For additional support:
- **Help Center**: Comprehensive knowledge base
- **Video Tutorials**: Step-by-step training videos
- **Community Forum**: Connect with other beauty professionals
- **Technical Support**: beauty-support@yourplatform.com
- **Training Resources**: beauty-training@yourplatform.com

Success with the Beauty Module comes from understanding Malaysian beauty industry requirements, maintaining high service standards, and creating exceptional client experiences while ensuring compliance with all relevant regulations and building a strong, loyal client base.