# Feature Specification: Multi-Tenant SaaS Platform for Malaysian SMEs

**Feature Branch**: `001-1-target-sectors`
**Created**: 2025-10-04
**Status**: Draft
**Input**: User description: "Multi-tenant SaaS platform targeting Malaysian SMEs with industry-specific modules"

## Execution Flow (main)
```
1. Parse user description from Input
   → If empty: ERROR "No feature description provided"
2. Extract key concepts from description
   → Identify: actors, actions, data, constraints
3. For each unclear aspect:
   → Mark with [NEEDS CLARIFICATION: specific question]
4. Fill User Scenarios & Testing section
   → If no clear user flow: ERROR "Cannot determine user scenarios"
5. Generate Functional Requirements
   → Each requirement must be testable
   → Mark ambiguous requirements
6. Identify Key Entities (if data involved)
7. Run Review Checklist
   → If any [NEEDS CLARIFICATION]: WARN "Spec has uncertainties"
   → If implementation details found: ERROR "Remove tech details"
8. Return: SUCCESS (spec ready for planning)
```

---

## ⚡ Quick Guidelines
- ✅ Focus on WHAT users need and WHY
- ❌ Avoid HOW to implement (no tech stack, APIs, code structure)
- 👥 Written for business stakeholders, not developers

### Section Requirements
- **Mandatory sections**: Must be completed for every feature
- **Optional sections**: Include only when relevant to the feature
- When a section doesn't apply, remove it entirely (don't leave as "N/A")

### For AI Generation
When creating this spec from a user prompt:
1. **Mark all ambiguities**: Use [NEEDS CLARIFICATION: specific question] for any assumption you'd need to make
2. **Don't guess**: If the prompt doesn't specify something (e.g., "login system" without auth method), mark it
3. **Think like a tester**: Every vague requirement should fail the "testable and unambiguous" checklist item
4. **Common underspecified areas**:
   - User types and permissions
   - Data retention/deletion policies  
   - Performance targets and scale
   - Error handling behaviors
   - Integration requirements
   - Security/compliance needs

---

## Clarifications

### Session 2025-10-04
- Q: What authentication method should the platform use for user access? → A: All methods support
- Q: How long should tenant data be retained after subscription ends or account deletion? → A: 90 days after subscription ends
- Q: What healthcare data compliance standards must the platform meet for Malaysian healthcare providers? → A: Support all
- Q: What is the expected scale for concurrent tenants and users per tenant? → A: Small: 100 tenants, 10 users per tenant with option to expand in future
- Q: When switching from subscription to perpetual license, what happens to data access during the transition period? → A: Admin-controlled access during transition

## User Scenarios & Testing *(mandatory)*

### Primary User Story
As a Malaysian SME business owner, I want to access industry-specific business management modules through a subscription-based SaaS platform so that I can streamline my operations without investing in expensive custom software or IT infrastructure.

### Acceptance Scenarios
1. **Given** a new business owner wants to register, **When** they receive an admin registration link and complete business details, **Then** the system creates an isolated tenant space pending approval
2. **Given** an admin approves a tenant registration, **When** approval is processed, **Then** the tenant receives credentials and can access subscribed modules
3. **Given** a retail business user has subscribed, **When** they access their tenant dashboard, **Then** they can only use Retail & Food Stall modules based on their subscription plan
4. **Given** a healthcare clinic has subscribed, **When** they access the system, **Then** they can manage patient records, appointments, and billing through their dedicated module
5. **Given** a business wants to change pricing models, **When** they request to switch from subscription to perpetual license, **Then** the system calculates the buyout price based on subscription payments made

### Edge Cases
- What happens when a tenant exceeds their subscription module limits?
- How does system handle concurrent access within the same tenant organization?
- What happens if a tenant's subscription payment fails?
- How does system ensure data isolation between tenants during peak usage?

## Requirements *(mandatory)*

### Functional Requirements
- **FR-001**: System MUST support multi-tenant architecture where each business has isolated data and workspace
- **FR-002**: System MUST provide industry-specific modules for Retail, Healthcare, Education, Logistics, and Beauty sectors
- **FR-003**: System MUST support two pricing models: one-time perpetual license and recurring subscription
- **FR-004**: System MUST provide a back office for administrators to manage tenant registrations, subscriptions, and module access
- **FR-005**: System MUST allow tenants to customize their workspace with branding (logos and settings)
- **FR-006**: Retail module MUST include POS system supporting sales, receipts, and Malaysian payment methods (e-wallets, FPX)
- **FR-007**: Retail module MUST include inventory management with automated alerts
- **FR-008**: Healthcare module MUST include patient registration, records management, and appointment booking with reminders
- **FR-009**: Healthcare module MUST include medicine stock management
- **FR-010**: Education module MUST include student management, class scheduling, and fee tracking
- **FR-011**: Education module MUST provide parent communication portal
- **FR-012**: Logistics module MUST support shipment creation, tracking (QR/ID), and digital proof of delivery
- **FR-013**: Logistics module MUST include vehicle/fleet management with basic route optimization
- **FR-014**: Beauty module MUST provide appointment booking with calendar view and automated reminders
- **FR-015**: Beauty module MUST include client profiles and service history management
- **FR-016**: System MUST integrate with payment processors for recurring billing and one-time payments
- **FR-017**: System MUST support tenant switching between pricing models with appropriate financial calculations
- **FR-018**: System MUST provide usage monitoring dashboards for administrators
- **FR-019**: System MUST enforce modular architecture allowing plug-and-play functionality
- **FR-020**: System MUST support future mobile app integration through APIs

- **FR-021**: System MUST support multiple authentication methods including email/password, SSO, OAuth, Malaysian National ID, and multi-factor authentication
- **FR-022**: System MUST retain tenant data for 90 days after subscription ends before permanent deletion
- **FR-023**: System MUST support all healthcare compliance standards including PDPA 2010, Malaysian Ministry of Health guidelines, and international healthcare standards

### Key Entities *(include if feature involves data)*
- **Tenant**: Represents a business organization with isolated data, subscription status, and module access (supports up to 100 tenants with 10 users each, expandable)
- **User**: Individuals within tenant organizations with roles and permissions, authenticated via multiple methods
- **Module**: Industry-specific business functionality packages that can be subscribed to individually
- **Subscription**: Defines pricing plan, billing cycle, and module access for tenants, with admin-controlled access during pricing model transitions
- **Business Data**: Tenant-specific information managed within each module (products, patients, students, shipments, etc.), retained for 90 days after subscription
- **Payment Transaction**: Records of billing and payments for subscriptions and one-time licenses

---

## Review & Acceptance Checklist
*GATE: Automated checks run during main() execution*

### Content Quality
- [ ] No implementation details (languages, frameworks, APIs)
- [ ] Focused on user value and business needs
- [ ] Written for non-technical stakeholders
- [ ] All mandatory sections completed

### Requirement Completeness
- [ ] No [NEEDS CLARIFICATION] markers remain
- [ ] Requirements are testable and unambiguous  
- [ ] Success criteria are measurable
- [ ] Scope is clearly bounded
- [ ] Dependencies and assumptions identified

---

## Execution Status
*Updated by main() during processing*

- [ ] User description parsed
- [ ] Key concepts extracted
- [ ] Ambiguities marked
- [ ] User scenarios defined
- [ ] Requirements generated
- [ ] Entities identified
- [ ] Review checklist passed

---