multitenetsaas/docs/modules/healthcare

Healthcare Module Documentation

Overview

The Healthcare Module provides comprehensive practice management for Malaysian healthcare providers, including patient management, appointment scheduling, medical records, and compliance with Malaysian healthcare regulations.

Features

Core Features

• Patient Management: Complete patient profiles with medical history
• Appointment Scheduling: Intelligent scheduling with conflict detection
• Medical Records: Secure electronic health records (EHR)
• Billing and Insurance: Integrated billing with insurance claims
• Prescription Management: Electronic prescribing and medication tracking
• Reporting: Practice analytics and compliance reporting

Malaysian Healthcare Features

• PDPA Compliance: Personal Data Protection Act 2010 compliance
• Malaysian IC Validation: Integrated Malaysian identity card verification
• KKM Integration: Ministry of Health regulatory compliance
• Local Insurance Support: Integration with Malaysian insurance providers
• Cultural Considerations: Support for Malaysian cultural and religious needs

Architecture

Models

• Patient: Patient demographics and medical information
• Appointment: Scheduling and calendar management
• MedicalRecord: Electronic health records
• Prescription: Medication management and tracking
• Billing: Financial management and insurance processing

Services

• PatientService: Patient data management and privacy
• AppointmentService: Scheduling and calendar optimization
• MedicalRecordService: EHR management and security
• PrescriptionService: Medication safety and tracking
• BillingService: Insurance claims and financial management

API Endpoints

• /api/v1/healthcare/patients/ - Patient management
• /api/v1/healthcare/appointments/ - Appointment scheduling
• /api/v1/healthcare/medical-records/ - Medical records
• /api/v1/healthcare/prescriptions/ - Prescriptions
• /api/v1/healthcare/billing/ - Billing and insurance

Configuration

Module Settings

{
  "healthcare": {
    "enable_appointment_reminders": true,
    "enable_online_booking": true,
    "enable_medical_records": true,
    "enable_prescriptions": true,
    "enable_billing": true,
    "appointment_settings": {
      "default_duration": 30,
      "buffer_time": 15,
      "max_advance_booking_days": 90
    },
    "privacy_settings": {
      "data_retention_years": 7,
      "encryption_enabled": true,
      "access_logging": true
    }
  }
}

Malaysian Configuration

{
  "malaysian_healthcare": {
    "pdpa_compliance": true,
    "kkm_integration": true,
    "supported_insurance_providers": [
      "Great Eastern",
      "Prudential",
      "AIA",
      "Allianz",
      "Etiqa"
    ],
    "malaysian_ic_validation": true,
    "operating_hours": {
      "timezone": "Asia/Kuala_Lumpur",
      "public_holidays": true,
      "prayer_times": true
    }
  }
}

Getting Started

1. Enable Module

POST /api/v1/modules/healthcare/enable/
{
  "tenant_id": "your_tenant_id",
  "configuration": {
    "enable_appointment_reminders": true,
    "enable_medical_records": true
  }
}

2. Set Up Patient Records

POST /api/v1/healthcare/patients/
{
  "first_name": "Ahmad",
  "last_name": "Ibrahim",
  "ic_number": "900101-01-1234",
  "date_of_birth": "1990-01-01",
  "blood_type": "O+",
  "allergies": ["penicillin"]
}

3. Configure Appointment Settings

POST /api/v1/healthcare/appointments/settings/
{
  "working_hours": {
    "monday": ["09:00-17:00"],
    "tuesday": ["09:00-17:00"],
    "wednesday": ["09:00-13:00"],
    "thursday": ["09:00-17:00"],
    "friday": ["09:00-17:00"]
  },
  "appointment_types": [
    {
      "name": "Consultation",
      "duration": 30,
      "price": 100.00
    }
  ]
}

Best Practices

Patient Management

1. Data Privacy: Strict adherence to PDPA guidelines
2. Complete Records: Maintain comprehensive patient histories
3. Regular Updates: Keep patient information current
4. Emergency Contacts: Ensure emergency contact details are updated

Appointment Scheduling

1. Efficient Scheduling: Optimize practitioner utilization
2. No-Show Prevention: Implement reminder systems
3. Emergency Slots: Reserve slots for urgent cases
4. Cultural Considerations: Consider prayer times and holidays

Medical Records

1. Security: Implement robust access controls
2. Accuracy: Ensure medical data is accurate and current
3. Backup: Regular backup of critical medical data
4. Compliance: Follow Malaysian healthcare record regulations

Integration Capabilities

Insurance Providers

• Malaysian insurance company integration
• Real-time eligibility verification
• Electronic claims submission
• Payment processing

Laboratory Systems

• Malaysian laboratory integration
• Result reporting
• Electronic ordering
• Test tracking

Pharmacy Systems

• Malaysian pharmacy integration
• Prescription processing
• Medication inventory
• Drug interaction checking

Malaysian Compliance

PDPA Requirements

• Patient consent management
• Data retention policies
• Access control measures
• Breach notification procedures

KKM Regulations

• Medical practice licensing
• Healthcare facility standards
• Professional requirements
• Inspection preparedness

Medical Record Standards

• Malaysian EHR standards
• Record keeping requirements
• Documentation standards
• Privacy protection measures

Troubleshooting

Common Issues

1. Appointment Conflicts: Review scheduling algorithms
2. Data Sync Issues: Check integration configurations
3. Payment Problems: Verify insurance provider settings
4. Privacy Concerns: Review access control settings

Support Resources

• Healthcare IT support team
• Compliance officer consultation
• Technical documentation
• Training resources

Updates and Maintenance

Regular Updates

• Monthly security patches
• Quarterly compliance updates
• Annual regulatory updates
• Malaysian healthcare law changes

Backup and Recovery

• Automated daily backups
• Off-site data storage
• Disaster recovery testing
• Data integrity verification

Performance Optimization

Database Optimization

• Patient data indexing
• Medical record optimization
• Query performance tuning
• Connection pooling

System Performance

• Appointment scheduling optimization
• Medical record retrieval speed
• Insurance claim processing
• Report generation efficiency

Security Considerations

Data Protection

• End-to-end encryption
• Role-based access control
• Audit logging
• Data loss prevention

Healthcare Security

• HIPAA-inspired security measures
• Medical data protection
• Access monitoring
• Security incident response

Migration and Data Import

Patient Data Migration

• Legacy system data extraction
• Data validation procedures
• Privacy compliance verification
• Post-migration testing

Medical Record Migration

• EHR data conversion
• Clinical data mapping
• Quality assurance
• Go-live support

Malaysian Healthcare Specific Features

Local Healthcare Integration

• Malaysian hospital systems
• Public health programs
• Disease reporting
• Vaccination tracking

Cultural Adaptations

• Multi-language support
• Religious considerations
• Cultural sensitivity
• Local customs

Emergency Services

• Malaysian emergency protocols
• Hospital referral systems
• Ambulance service integration
• Emergency contact management