AHMET YILMAZ
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236 lines
7.3 KiB
Markdown
236 lines
7.3 KiB
Markdown
# User Guides and Training Materials
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This directory contains comprehensive user guides and training materials for the Multi-Tenant SaaS Platform for Malaysian SMEs.
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## Table of Contents
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- [Getting Started](./getting-started.md) - Quick start guide for new users
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- [Administrator Guide](./administrator-guide.md) - Complete administration guide
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- [Module Guides](./modules/) - Industry-specific module guides
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- [Training Materials](./training/) - Training presentations and videos
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- [FAQ](./faq.md) - Frequently asked questions
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- [Best Practices](./best-practices.md) - Best practices and tips
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## Quick Links
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### For New Users
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- [Platform Overview](./getting-started.md)
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- [First Login Guide](./getting-started.md#first-login)
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- [Dashboard Navigation](./getting-started.md#dashboard-navigation)
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### For Administrators
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- [User Management](./administrator-guide.md#user-management)
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- [Module Configuration](./administrator-guide.md#module-configuration)
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- [Security Settings](./administrator-guide.md#security-settings)
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### For Module Users
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- [Retail Module Guide](./modules/retail.md)
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- [Healthcare Module Guide](./modules/healthcare.md)
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- [Education Module Guide](./modules/education.md)
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- [Logistics Module Guide](./modules/logistics.md)
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- [Beauty Module Guide](./modules/beauty.md)
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## Training Programs
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### Self-Paced Training
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- [Video Tutorials](./training/videos/)
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- [Interactive Guides](./training/interactive/)
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- [Practice Exercises](./training/exercises/)
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### Instructor-Led Training
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- [Live Webinars](./training/webinars/)
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- [Workshop Materials](./training/workshops/)
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- [Certification Program](./training/certification/)
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## Support Resources
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### Getting Help
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- **Email Support**: support@yourplatform.com
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- **Phone Support**: +60123456789
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- **Live Chat**: Available in platform
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- **Community Forum**: https://community.yourplatform.com
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### Additional Resources
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- **API Documentation**: /docs/api/
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- **Technical Documentation**: /docs/technical/
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- **Release Notes**: /docs/release-notes/
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- **Known Issues**: /docs/known-issues/
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## Quick Start for New Users
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### 1. Account Setup
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- [Create your account](./getting-started.md#account-setup)
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- [Complete your profile](./getting-started.md#profile-setup)
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- [Verify your email](./getting-started.md#email-verification)
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### 2. Platform Navigation
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- [Dashboard overview](./getting-started.md#dashboard)
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- [Module selection](./getting-started.md#modules)
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- [Settings and preferences](./getting-started.md#settings)
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### 3. Module Configuration
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- [Choose your industry module](./modules/)
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- [Configure module settings](./modules/retail.md#configuration)
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- [Import existing data](./modules/retail.md#data-import)
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## Administrator Tasks
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### 1. User Management
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- [Add new users](./administrator-guide.md#add-users)
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- [Set user permissions](./administrator-guide.md#permissions)
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- [Manage user roles](./administrator-guide.md#roles)
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### 2. System Configuration
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- [Configure business settings](./administrator-guide.md#business-settings)
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- [Set up payment gateways](./administrator-guide.md#payment-gateways)
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- [Configure email settings](./administrator-guide.md#email-settings)
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### 3. Security Management
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- [Set up security policies](./administrator-guide.md#security-policies)
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- [Configure two-factor authentication](./administrator-guide.md#2fa)
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- [Manage access logs](./administrator-guide.md#access-logs)
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## Malaysian SME Specific Features
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### Local Business Setup
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- [Malaysian business registration](./getting-started.md#business-registration)
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- [SST configuration](./getting-started.md#sst-setup)
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- [Local payment methods](./getting-started.md#payment-methods)
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### Cultural Considerations
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- [Malaysian business hours](./best-practices.md#business-hours)
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- [Public holiday handling](./best-practices.md#holidays)
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- [Multi-language support](./best-practices.md#languages)
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## Updates and Announcements
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### Recent Updates
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- [Latest Features](./release-notes/latest.md)
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- [Bug Fixes](./release-notes/latest.md#bug-fixes)
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- [Security Updates](./release-notes/latest.md#security)
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### Upcoming Features
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- [Feature Roadmap](./roadmap.md)
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- [Beta Programs](./beta-programs.md)
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- [User Feedback](./feedback.md)
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## Accessibility
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### Platform Accessibility
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- Screen reader support
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- Keyboard navigation
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- High contrast mode
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- Font size adjustment
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### Documentation Accessibility
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- PDF versions available
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- Large print guides
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- Screen reader optimized
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- Multi-language support
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## Mobile Access
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### Mobile Apps
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- [iOS App Guide](./mobile/ios.md)
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- [Android App Guide](./mobile/android.md)
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- [Mobile Features](./mobile/features.md)
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### Responsive Design
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- Mobile-optimized interface
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- Touch-friendly navigation
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- Offline capabilities
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- Push notifications
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## Feedback and Improvement
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### User Feedback
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- [Feature Requests](./feedback.md#feature-requests)
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- [Bug Reports](./feedback.md#bug-reports)
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- [User Surveys](./feedback.md#surveys)
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- [Beta Testing](./feedback.md#beta-testing)
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### Community
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- [User Forum](https://community.yourplatform.com)
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- [Success Stories](./success-stories.md)
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- [User Groups](./user-groups.md)
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- [Events](./events.md)
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## Troubleshooting
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### Common Issues
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- [Login Problems](./faq.md#login-issues)
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- [Payment Issues](./faq.md#payment-issues)
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- [Module Issues](./faq.md#module-issues)
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- [Performance Issues](./faq.md#performance-issues)
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### Self-Service
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- [Reset Password](./faq.md#reset-password)
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- [Update Profile](./faq.md#update-profile)
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- [Clear Cache](./faq.md#clear-cache)
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- [Browser Issues](./faq.md#browser-issues)
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## For Developers
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### API Documentation
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- [REST API Guide](../docs/api/)
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- [Webhook Documentation](../docs/api/webhooks.md)
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- [SDK Documentation](../docs/sdks/)
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### Integration Guide
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- [Third-party Integrations](../docs/integrations/)
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- [Custom Development](../docs/development/)
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- [API Best Practices](../docs/api/best-practices.md)
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## Compliance and Security
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### Data Protection
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- [PDPA Compliance](./compliance/pdpa.md)
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- [Data Privacy](./compliance/privacy.md)
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- [Security Features](./compliance/security.md)
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### Business Compliance
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- [SST Compliance](./compliance/sst.md)
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- [Industry Regulations](./compliance/industry.md)
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- [Audit Trail](./compliance/audit-trail.md)
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## Getting Started Checklist
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### New User Checklist
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- [ ] Create account
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- [ ] Verify email address
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- [ ] Complete profile setup
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- [ ] Choose industry module
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- [ ] Configure basic settings
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- [ ] Import existing data (if applicable)
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- [ ] Complete initial training
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- [ ] Set up user preferences
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### Administrator Checklist
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- [ ] Set up organization
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- [ ] Configure user management
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- [ ] Set up security policies
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- [ ] Configure payment gateways
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- [ ] Set up email notifications
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- [ ] Configure backup procedures
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- [ ] Set up monitoring
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- [ ] Complete administrator training
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## Need Help?
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### Support Channels
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- **24/7 Support**: support@yourplatform.com
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- **Emergency Support**: emergency@yourplatform.com
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- **Phone Support**: +60123456789 (Mon-Fri, 9AM-6PM MYT)
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- **Live Chat**: Available in platform
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### Training and Onboarding
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- **Personal Training**: training@yourplatform.com
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- **Group Training**: groups@yourplatform.com
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- **Custom Training**: custom@yourplatform.com
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- **Certification**: certification@yourplatform.com
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### Sales and Billing
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- **Sales Inquiries**: sales@yourplatform.com
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- **Billing Support**: billing@yourplatform.com
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- **Account Management**: accounts@yourplatform.com
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- **Feature Requests**: features@yourplatform.com |