multitenetsaas/docs/user-guides/modules/logistics.md

# Logistics Module User Guide

## Overview

The Logistics Module provides comprehensive solutions for Malaysian logistics companies, including shipment tracking, vehicle management, route optimization, driver management, and compliance with Malaysian logistics regulations including PUSPAKOM requirements and road tax compliance.

### Key Features

- **Shipment Management**: Complete tracking and management of shipments
- **Vehicle Management**: Fleet management with maintenance tracking
- **Driver Management**: Driver records, scheduling, and performance
- **Route Optimization**: Intelligent route planning for Malaysian roads
- **Customer Management**: Client relationships and service agreements
- **Compliance**: Malaysian logistics compliance and documentation
- **Real-time Tracking**: GPS tracking and shipment visibility

## Getting Started

### 1. Company Setup

#### Company Information

1. Navigate to **Logistics → Settings → Company Information**
2. Enter company details:
   ```markdown
   Required Information:
   - Company Name: Registered business name
   - Business Registration: SSM registration number
   - Company Type: Logistics service provider type
   - Address: Registered business address
   - Contact Information: Phone, email, website
   - Operating Hours: Business operating hours
   - Services Offered: Logistics services provided
   - Fleet Size: Number of vehicles
   - Coverage Area: Service coverage areas
   ```

#### License and Compliance Setup

1. Navigate to **Logistics → Settings → Licenses**
2. Configure compliance details:
   ```markdown
   License Requirements:
   - Goods Vehicle License: Commercial vehicle license
   - Transport License: Public service vehicle license
   - PUSPAKOM Registration: Vehicle inspection compliance
   - JPJ Registration: Road Transport Department registration
   - Road Tax: Vehicle road tax details
   - Insurance Coverage: Commercial vehicle insurance
   - Operating Permit: Business operating permit
   - Customs License: If handling cross-border shipments
   ```

### 2. Service Area Configuration

#### Geographic Coverage

1. Navigate to **Logistics → Settings → Service Areas**
2. Define service coverage:
   ```markdown
   Service Area Configuration:
   - Primary Coverage: West Malaysia (Peninsular Malaysia)
   - Secondary Coverage: East Malaysia (Sabah, Sarawak)
   - International: Cross-border services if applicable
   - City Coverage: Major cities and towns
   - Rural Areas: Rural delivery services
   - Industrial Areas: Industrial zones coverage
   - Free Trade Zones: FTZ services
   - Ports and Airports: Port and airport services
   ```

#### Rate Configuration

1. Navigate to **Logistics → Settings → Rates**
2. Set up service rates:
   ```markdown
   Rate Structure:
   - Base Rates: Standard delivery charges
   - Distance-based Rates: Charges by distance
   - Weight-based Rates: Charges by weight/volume
   - Time-based Rates: Express delivery charges
   - Vehicle-type Rates: Different rates by vehicle type
   - Fuel Surcharge: Fuel cost adjustments
   - Peak Hour Charges: Premium time charges
   - Special Handling: Additional service charges
   ```

## Vehicle Management

### 1. Vehicle Registration

#### Adding Vehicles

1. Navigate to **Logistics → Vehicles → Add Vehicle**
2. Register new vehicle:
   ```markdown
   Vehicle Information:
   - Basic Details:
     • Vehicle Type: Truck, van, lorry, motorcycle
     • Make and Model: Vehicle manufacturer and model
     • Year: Manufacturing year
     • Color: Vehicle color
     • Chassis Number: Vehicle chassis number
     • Engine Number: Engine serial number

   - Registration Details:
     • Registration Number: Malaysian vehicle plate number
     • Registration Date: Date of first registration
     • Road Tax Expiry: Road tax renewal date
     • Insurance Expiry: Insurance renewal date
     • PUSPAKOM Expiry: Inspection due date
     • JPJ Compliance: Road Transport Department status

   - Specifications:
     • Capacity: Load capacity in kg/tons
     • Dimensions: Length × Width × Height
     • Fuel Type: Diesel, petrol, electric
     • Fuel Tank Capacity: Fuel tank size
     • Fuel Consumption: Average fuel consumption
     • Transmission: Manual/automatic
     • Special Features: Refrigeration, crane, etc.

   - Ownership:
     • Owner: Company/leased/owner-operator
     • Purchase Date: Date of acquisition
     • Purchase Price: Cost of vehicle
     • Depreciation: Depreciation method and rate
     • Current Value: Current market value
     • Lease Details: If applicable
   ```

#### Vehicle Categories

1. Navigate to **Logistics → Settings → Vehicle Categories**
2. Configure vehicle types:
   ```markdown
   Vehicle Categories:
   - Light Vehicles: Motorcycles, small vans (< 3.5 tons)
   - Medium Vehicles: Trucks (3.5 - 7.5 tons)
   - Heavy Vehicles: Large trucks (> 7.5 tons)
   - Special Vehicles: Refrigerated, tankers, flatbeds
   - Prime Movers: Trailer heads
   - Trailers: Various trailer types
   - Buses: Passenger transport
   - Specialized: Cranes, forklifts, etc.
   ```

### 2. Vehicle Maintenance

#### Maintenance Scheduling

1. Navigate to **Logistics → Vehicles → Maintenance**
2. Set up maintenance schedules:
   ```markdown
   Maintenance Types:
   - Preventive Maintenance: Regular scheduled maintenance
   - Oil Changes: Engine oil and filter changes
   - Tire Service: Tire rotation and replacement
   - Brake Service: Brake inspection and repair
   - Battery Service: Battery testing and replacement
   - Air Conditioning: AC system maintenance
   - Transmission Service: Transmission fluid and service
   - Major Service: Comprehensive maintenance
   - PUSPAKOM Inspection: Mandatory vehicle inspection
   ```

#### Service Records

1. Navigate to **Logistics → Vehicles → Service History**
2. Track maintenance history:
   ```markdown
   Service Record Components:
   - Service Date: Date of service
   - Service Type: Type of maintenance performed
   - Service Provider: Workshop or mechanic
   - Cost: Service cost
   - Parts Used: Replacement parts
   - Odometer Reading: Mileage at service
   - Next Service Date: Scheduled next service
   - Service Notes: Additional details
   - Warranty Information: Warranty coverage if applicable
   ```

### 3. Vehicle Expenses

#### Cost Tracking

1. Navigate to **Logistics → Vehicles → Expenses**
2. Track vehicle costs:
   ```markdown
   Expense Categories:
   - Fuel Costs: Diesel, petrol, charging
   - Maintenance: Repairs and regular service
   - Insurance: Vehicle insurance premiums
   - Road Tax: Annual road tax
   - PUSPAKOM Fees: Inspection fees
   - Toll Charges: Highway toll payments
   - Parking Fees: Parking expenses
   - Fines: Traffic fines and penalties
   - Depreciation: Vehicle depreciation
   - Lease Payments: If vehicle is leased
   ```

#### Fuel Management

1. Navigate to **Logistics → Vehicles → Fuel Management**
2. Manage fuel consumption:
   ```markdown
   Fuel Tracking:
   - Fuel Purchases: Record fuel transactions
   - Fuel Consumption: Track fuel efficiency
   - Fuel Cards: Manage fuel card usage
   - Fuel Stations: Preferred fuel stations
   - Fuel Theft Prevention: Monitor fuel usage
   - Fuel Budget: Set fuel budgets
   - Fuel Reports: Generate fuel efficiency reports
   - Fuel Optimization: Optimize fuel usage
   ```

## Driver Management

### 1. Driver Registration

#### Adding Drivers

1. Navigate to **Logistics → Drivers → Add Driver**
2. Register new driver:
   ```markdown
   Driver Information:
   - Personal Details:
     • Full Name: Driver's full name
     • IC Number: Malaysian IC number
     • Date of Birth: Date of birth
     • Gender: Male/Female
     • Contact Information: Phone, email
     • Address: Residential address
     • Emergency Contact: Emergency contact person
     • Emergency Phone: Emergency contact number

   - License Details:
     • Driver's License: Malaysian driving license number
     • License Class: License classes (GDL, CDL, etc.)
     • License Expiry: License renewal date
     • PSV License: Public service vehicle license
     - GDL Endorsement: Goods Driver License
     • Medical Certificate: Medical fitness certificate
     - Eye Test Results: Vision test results

   - Employment Details:
     • Employment Status: Full-time, part-time, contract
     • Hire Date: Date of employment
     • Salary/Commission: Payment structure
     • Assigned Vehicles: Vehicles assigned to driver
     • Work Schedule: Working hours and schedule
     • Experience: Years of driving experience
     • Training Completed: Driver training records
     • Performance History: Performance evaluations
     • Accident History: Traffic accident record
     ```

#### Driver Qualifications

1. Navigate to **Logistics → Drivers → Qualifications**
2. Manage driver qualifications:
   ```markdown
   Required Qualifications:
   - Valid Driver's License: Current Malaysian license
   - GDL License: Goods Driver License
   - PSV License: For passenger transport
   - Medical Fitness: Medical certificate
   - Good Conduct: Police clearance certificate
   - Training Records: Driver training completion
   - Safety Certifications: Safety training certificates
   - Specialized Training: Special vehicle operation
   - Experience: Minimum experience requirements
   - Language Skills: Malay, English, Chinese, etc.
   ```

### 2. Driver Scheduling

#### Work Schedule Management

1. Navigate to **Logistics → Drivers → Scheduling**
2. Manage driver schedules:
   ```markdown
   Schedule Components:
   - Shift Times: Working hours and shifts
   - Rest Periods: Required rest periods
   - Overtime: Overtime hours management
   - Leave Management: Vacation and sick leave
   - Availability: Driver availability status
   - Preferences: Preferred work schedules
   - Skill Matching: Match drivers to vehicle types
   - Route Assignment: Assign routes to drivers
   - Backup Drivers: Backup driver assignments
   ```

#### Performance Monitoring

1. Navigate to **Logistics → Drivers → Performance**
2. Track driver performance:
   ```markdown
   Performance Metrics:
   - On-time Performance: Delivery punctuality
   - Fuel Efficiency: Fuel consumption rates
   - Safety Record: Accident and violation history
   - Customer Satisfaction: Customer feedback
   - Route Adherence: Following planned routes
   - Vehicle Condition: Vehicle maintenance
   - Communication: Communication quality
   - Documentation: Paperwork completion
   - Compliance: Regulatory compliance
   ```

### 3. Driver Training

#### Training Programs

1. Navigate to **Logistics → Drivers → Training**
2. Manage driver training:
   ```markdown
   Training Categories:
   - Basic Training: New driver orientation
   - Safety Training: Defensive driving, safety procedures
   - Vehicle Operation: Specific vehicle handling
   - Customer Service: Client interaction skills
   - Regulatory Compliance: JPJ, PUSPAKOM requirements
   - Emergency Procedures: Accident response, first aid
   - Route Planning: Efficient route planning
   - Technology Use: GPS, mobile apps, systems
   - Documentation: Proper documentation procedures
   - Environmental Awareness: Eco-driving practices
   ```

#### Training Records

1. Navigate to **Logistics → Drivers → Training Records**
2. Track training completion:
   ```markdown
   Training Record Components:
   - Training Date: Date of training completion
   - Training Type: Category of training
   - Training Provider: Trainer or training institution
   - Training Duration: Length of training
   - Assessment Results: Test or evaluation results
   - Certificate Number: Certification number
   - Expiry Date: Certificate renewal date
   - Training Notes: Additional details
   - Next Training: Scheduled refresher training
   ```

## Shipment Management

### 1. Shipment Creation

#### Creating Shipments

1. Navigate to **Logistics → Shipments → New Shipment**
2. Create new shipment:
   ```markdown
   Shipment Details:
   - Basic Information:
     • Shipment ID: Unique shipment identifier
     • Customer Name: Customer or company name
     • Customer Contact: Contact person details
     • Service Type: Express, standard, economy
     • Priority Level: Urgent, normal, low
     • Value Declared: Shipment value for insurance
     • Special Instructions: Special handling requirements

   - Origin Details:
     • Pickup Address: Pickup location
     • Pickup Contact: Pickup contact person
     • Pickup Phone: Contact phone number
     • Pickup Date: Scheduled pickup date
     • Pickup Time: Scheduled pickup time
     • Pickup Instructions: Special pickup requirements

   - Destination Details:
     • Delivery Address: Delivery location
     • Delivery Contact: Delivery contact person
     • Delivery Phone: Contact phone number
     • Delivery Date: Required delivery date
     • Delivery Time: Delivery time window
     • Delivery Instructions: Special delivery requirements

   - Shipment Contents:
     • Item Description: Description of goods
     • Quantity: Number of items
     • Weight: Total weight
     • Dimensions: Package dimensions
     • Special Handling: Fragile, hazardous, etc.
     • Required Documents: Shipping documents needed
     - Customs Information: For international shipments
   ```

#### Shipment Categories

1. Navigate to **Logistics → Settings → Shipment Types**
2. Configure shipment types:
   ```markdown
   Shipment Categories:
   - Documents: Paper documents and small packages
   - Parcels: Small to medium-sized packages
   - Freight: Large shipments and pallets
   - Hazardous: Dangerous goods requiring special handling
   - Temperature-controlled: Refrigerated goods
   - Oversized: Large or irregularly shaped items
   - High-value: Valuable items requiring extra security
   - Live Animals: Animal transportation
   - Perishable: Food and other perishable goods
   - Time-sensitive: Critical delivery timeframes
   ```

### 2. Shipment Tracking

#### Real-time Tracking

1. Navigate to **Logistics → Shipments → Track Shipment**
2. Track shipment progress:
   ```markdown
   Tracking Status Updates:
   - Order Received: Shipment request received
   - Pickup Scheduled: Pickup time arranged
   - Picked Up: Shipment collected from origin
   - In Transit: Shipment en route to destination
   - Out for Delivery: Out for final delivery
   - Delivered: Shipment successfully delivered
   - Delayed: Shipment delayed (reason provided)
   - Exception: Exception requiring attention
   - Cancelled: Shipment cancelled
   ```

#### GPS Integration

1. Navigate to **Logistics → Shipments → GPS Tracking**
2. View real-time vehicle location:
   ```markdown
   GPS Tracking Features:
   - Live Location: Real-time vehicle position
   - Route History: Historical route data
   - Speed Monitoring: Vehicle speed tracking
   - Geofencing: Location-based alerts
   - ETA Calculation: Estimated time of arrival
   - Traffic Updates: Real-time traffic information
   - Route Deviation: Alert for route changes
   - Stop Monitoring: Duration and location of stops
   - Fuel Level: Vehicle fuel monitoring
   - Temperature: For refrigerated vehicles
   ```

### 3. Shipment Documentation

#### Required Documents

1. Navigate to **Logistics → Shipments → Documents**
2. Manage shipment documents:
   ```markdown
   Document Types:
   - Delivery Order: Customer delivery order
   - Invoice: Commercial invoice
   - Packing List: Detailed contents list
   - Waybill: Transportation waybill
   - Customs Declaration: For international shipments
   - Insurance Certificate: Shipment insurance
   - Certificate of Origin: For exports
   - Permits: Special permits required
   - Bill of Lading: For freight shipments
   - Proof of Delivery: Signed delivery confirmation
   ```

#### Electronic Documentation

1. Navigate to **Logistics → Settings → E-Documentation**
2. Configure electronic document management:
   ```markdown
   E-Document Features:
   - Digital Signatures: Electronic signature capture
   - Document Scanning: Mobile document scanning
   - Cloud Storage: Secure document storage
   - Document Sharing: Secure document sharing
   - Version Control: Document version tracking
   - Audit Trail: Document access tracking
   - Automated Generation: Auto-generate documents
   - Integration: Integration with other systems
   - Compliance: Regulatory compliance features
   ```

## Route Management

### 1. Route Planning

#### Route Optimization

1. Navigate to **Logistics → Routes → Route Planning**
2. Plan optimal routes:
   ```markdown
   Route Planning Features:
   - Multiple Stops: Multi-stop route optimization
   - Traffic Considerations: Real-time traffic data
   - Time Windows: Delivery time constraints
   - Vehicle Capacity: Load capacity constraints
   - Driver Hours: Driver hour restrictions
   - Road Restrictions: Road and weight restrictions
   - Toll Costs: Toll optimization
   - Fuel Efficiency: Fuel consumption optimization
   - Customer Priorities: Priority customer handling
   - Weather Conditions: Weather impact consideration
   ```

#### Route Templates

1. Navigate to **Logistics → Routes → Templates**
2. Create route templates:
   ```markdown
   Template Categories:
   - Regular Routes: Daily/weekly delivery routes
   - Express Routes: High-priority routes
   - Bulk Delivery: Large quantity routes
   - Residential Routes: Residential area routes
   - Industrial Routes: Industrial area routes
   - Airport Routes: Airport pickup/delivery
   - Port Routes: Port pickup/delivery
   - Cross-border: International delivery routes
   - Emergency Routes: Urgent delivery routes
   ```

### 2. Route Execution

#### Dispatch Management

1. Navigate to **Logistics → Routes → Dispatch**
2. Manage route dispatch:
   ```markdown
   Dispatch Process:
   - Route Assignment: Assign routes to drivers
   - Vehicle Assignment: Assign vehicles to routes
   - Driver Notification: Notify drivers of assignments
   - Route Optimization: Optimize daily routes
   - Real-time Updates: Update routes in real-time
   - Exception Handling: Handle route exceptions
   - Completion Tracking: Track route completion
   - Performance Monitoring: Monitor route efficiency
   - Customer Communication: Update customers on status
   ```

#### Route Monitoring

1. Navigate to **Logistics → Routes → Monitoring**
2. Monitor route progress:
   ```markdown
   Monitoring Features:
   - Real-time Tracking: Live route tracking
   - Progress Updates: Route completion status
   - Delay Alerts: Delay notifications
   - Deviation Alerts: Route deviation alerts
   - ETA Updates: Updated arrival times
   - Stop Monitoring: Stop duration tracking
   - Customer Updates: Automated customer updates
   - Performance Metrics: Route performance data
   - Issue Resolution: Handle route issues
   ```

## Malaysian Logistics Compliance

### 1. PUSPAKOM Compliance

#### Vehicle Inspection

1. Navigate to **Logistics → Compliance → PUSPAKOM**
2. Manage PUSPAKOM requirements:
   ```markdown
   PUSPAKOM Inspection Categories:
   - Annual Inspection: Mandatory yearly inspection
   - Commercial Vehicle: Commercial vehicle requirements
   - Heavy Vehicle: Heavy vehicle standards
   - Brake Testing: Brake system inspection
   - Emission Testing: Emission standards compliance
   - Structural Integrity: Vehicle frame and body
   - Lighting System: Lights and indicators
   - Tire Condition: Tire wear and condition
   - Safety Equipment: Safety features inspection
   - Documentation: Required vehicle documents
   ```

#### Inspection Scheduling

1. Navigate to **Logistics → Vehicles → Inspection Schedule**
2. Schedule PUSPAKOM inspections:
   ```markdown
   Scheduling Process:
   - Inspection Due Date: Calculate next inspection date
   - PUSPAKOM Center: Choose inspection center
   - Appointment Booking: Schedule inspection appointment
   - Vehicle Preparation: Prepare vehicle for inspection
   - Document Preparation: Prepare required documents
   - Inspection Results: Record inspection results
   - Follow-up Actions: Address any failures
   - Reminder System: Set up inspection reminders
   - Record Keeping: Maintain inspection records
   ```

### 2. JPJ Compliance

#### Road Transport Department Requirements

1. Navigate to **Logistics → Compliance → JPJ**
2. Manage JPJ requirements:
   ```markdown
   JPJ Compliance Areas:
   - Vehicle Registration: Current registration status
   - Road Tax: Valid road tax payment
   - Driver's License: Valid driver's licenses
   - GDL License: Goods Driver License
   - PSV License: Public Service Vehicle License
   - Vehicle Insurance: Valid insurance coverage
   - Permit Requirements: Operating permits
   - Weight Limits: Vehicle weight compliance
   - Speed Limits: Compliance with speed regulations
   - Traffic Violations: Monitor and address violations
   ```

#### Compliance Monitoring

1. Navigate to **Logistics → Compliance → Monitoring**
2. Monitor compliance status:
   ```markdown
   Monitoring Features:
   - Expiry Tracking: Track license and permit expiry
   - Violation Tracking: Monitor traffic violations
   - Insurance Status: Monitor insurance validity
   - Tax Status: Track road tax payments
   - Inspection Status: Monitor inspection schedules
   - License Renewal: Track license renewals
   - Audit Trail: Maintain compliance records
   - Reporting: Generate compliance reports
   - Alert System: Compliance expiration alerts
   ```

### 3. Customs and Border Control

#### Cross-border Compliance

1. Navigate to **Logistics → Compliance → Customs**
2. Manage customs requirements:
   ```markdown
   Customs Requirements:
   - Import/Export Permits: Required permits
   - Customs Declaration: Proper documentation
   - Duties and Taxes: Duty payments
   - Restricted Items: Prohibited and restricted goods
   - Inspection Procedures: Customs inspection process
   - Documentation: Complete documentation requirements
   - Border Crossing: Border crossing procedures
   - International Regulations: International shipping laws
   - Trade Agreements: Relevant trade agreements
   ```

## Customer Management

### 1. Customer Registration

#### Adding Customers

1. Navigate to **Logistics → Customers → Add Customer**
2. Register new customer:
   ```markdown
   Customer Information:
   - Company Details:
     • Company Name: Registered business name
     • Business Registration: SSM registration
     • Company Type: Business type classification
     • Industry: Customer industry sector
     • Contact Person: Primary contact person
     • Position: Contact person's position
     • Phone: Business phone number
     • Email: Business email address
     • Website: Company website
     • Address: Business address

   - Service Requirements:
     • Service Type: Required logistics services
     • Volume: Expected shipment volume
     • Frequency: Shipment frequency
     • Special Requirements: Special handling needs
     • Preferred Routes: Preferred delivery routes
     - Delivery Windows: Required delivery times
     • Documentation Requirements: Special documentation
     - Customs Requirements: If international shipments

   - Billing Information:
     • Billing Address: Invoice mailing address
     • Payment Terms: Credit terms and conditions
     • Credit Limit: Approved credit limit
     • Payment Method: Preferred payment method
     • Currency: Billing currency
     • Tax Registration: SST registration number
     • Account Manager: Assigned account manager
     - Contract Start: Service start date
     - Contract End: Service end date if applicable
   ```

#### Customer Segmentation

1. Navigate to **Logistics → Customers → Segments**
2. Create customer segments:
   ```markdown
   Customer Segments:
   - Large Enterprise: High-volume corporate clients
   - SME: Small and medium enterprises
   - E-commerce: Online retailers
   - Manufacturing: Factory and production clients
   - Retail: Retail store deliveries
   - Healthcare: Medical and pharmaceutical
   - Government: Government agencies
   - Individual: Personal shipments
   - International: Cross-border clients
   - Regular: Frequent shipping clients
   ```

### 2. Service Agreements

#### Contract Management

1. Navigate to **Logistics → Customers → Contracts**
2. Manage service agreements:
   ```markdown
   Contract Components:
   - Service Level Agreement: Service quality standards
   - Pricing Structure: Agreed pricing terms
   - Volume Discounts: Discount tiers
   - Delivery Guarantees: Service level guarantees
   - Liability Limits: Liability and insurance terms
   - Termination Clauses: Contract termination terms
   - Renewal Terms: Contract renewal conditions
   - Special Terms: Custom agreement terms
   - Compliance Requirements: Regulatory compliance
   - Dispute Resolution: Conflict resolution process
   ```

#### Rate Management

1. Navigate to **Logistics → Customers → Rates**
2. Manage customer rates:
   ```markdown
   Rate Configuration:
   - Base Rates: Standard delivery charges
   - Volume Discounts: Discounts for high volume
   - Contract Rates: Special contract pricing
   - Fuel Surcharge: Fuel cost adjustments
   - Peak Surcharge: Peak period surcharges
   - Special Handling: Additional service charges
   - International Rates: Cross-border pricing
   - Insurance Rates: Insurance coverage costs
   - Storage Fees: Warehousing charges
   - Miscellaneous: Other service charges
   ```

## Reporting and Analytics

### 1. Operational Reports

#### Fleet Performance

1. Navigate to **Logistics → Reports → Fleet Performance**
2. Generate fleet reports:
   ```markdown
   Fleet Metrics:
   - Vehicle Utilization: Usage rates by vehicle
   - Fuel Efficiency: Fuel consumption analysis
   - Maintenance Costs: Maintenance expense tracking
   - Downtime: Vehicle downtime analysis
   - Cost per Kilometer: Operating cost efficiency
   - Fleet Age: Vehicle age distribution
   - Replacement Schedule: Vehicle replacement planning
   - Depreciation: Asset value tracking
   - ROI: Return on investment analysis
   ```

#### Driver Performance

1. Navigate to **Logistics → Reports → Driver Performance**
2. Generate driver reports:
   ```markdown
   Driver Metrics:
   - On-time Delivery: Delivery punctuality rates
   - Route Efficiency: Route optimization performance
   - Fuel Consumption: Driver fuel efficiency
   - Safety Record: Accident and violation history
   - Customer Satisfaction: Customer feedback scores
   - Productivity: Deliveries per time period
   - Compliance: Regulatory compliance status
   - Training Status: Training completion rates
   - Attendance: Attendance and punctuality
   ```

### 2. Financial Reports

#### Revenue Analysis

1. Navigate to **Logistics → Reports → Revenue**
2. Generate revenue reports:
   ```markdown
   Revenue Metrics:
   - Total Revenue: Overall revenue generation
   - Revenue by Customer: Customer contribution analysis
   - Revenue by Service: Service type revenue breakdown
   - Revenue by Route: Route profitability analysis
   - Revenue Trends: Revenue growth over time
   - Profit Margins: Service profitability analysis
   - Cost Analysis: Operational cost breakdown
   - Forecasting: Revenue projection and trends
   ```

#### Cost Analysis

1. Navigate to **Logistics → Reports → Costs**
2. Generate cost reports:
   ```markdown
   Cost Categories:
   - Fuel Costs: Total fuel expenses
   - Maintenance Costs: Vehicle maintenance expenses
   - Labor Costs: Driver and staff wages
   - Insurance Costs: Vehicle insurance premiums
   - Administrative Costs: Office and administrative costs
   - Depreciation: Asset depreciation costs
   - Toll Costs: Highway toll expenses
   - Other Costs: Miscellaneous operational costs
   - Cost per Delivery: Cost efficiency metrics
   ```

### 3. Customer Reports

#### Customer Analytics

1. Navigate to **Logistics → Reports → Customer Analytics**
2. Generate customer reports:
   ```markdown
   Customer Metrics:
   - Customer Acquisition: New customer acquisition
   - Customer Retention: Customer retention rates
   - Customer Lifetime Value: CLV calculations
   - Customer Satisfaction: Satisfaction survey results
   - Service Usage: Service utilization patterns
   - Payment History: Payment behavior analysis
   - Complaint Tracking: Customer complaint analysis
   - Revenue per Customer: Customer value analysis
   - Churn Rate: Customer attrition analysis
   ```

## Mobile Features

### 1. Driver Mobile App

#### Driver Mobile Features

1. Drivers can use mobile app to:
   ```markdown
   Driver Mobile Capabilities:
   - Route Navigation: GPS navigation with traffic
   - Shipment Details: View delivery information
   - Customer Communication: Contact customers
   - Proof of Delivery: Capture signatures and photos
   - Vehicle Inspection: Pre-trip inspection checklists
   - Fuel Tracking: Record fuel purchases
   - Hours of Service: Track driving hours
   - Incident Reporting: Report accidents or incidents
   - Communication: Contact dispatch or support
   - Documentation: Access shipping documents
   ```

#### Real-time Updates

1. Mobile app provides real-time updates:
   ```markdown
   Real-time Features:
   - Location Tracking: Live GPS position sharing
   - Status Updates: Shipment status updates
   - Traffic Alerts: Real-time traffic information
   - Weather Updates: Weather condition alerts
   - Route Changes: Dynamic route optimization
   - Delivery Confirmations: Instant delivery confirmation
   - Communication: Instant messaging
   - Emergency Alerts: Emergency situation notifications
   - Performance Tracking: Real-time performance metrics
   ```

### 2. Customer Mobile App

#### Customer Mobile Features

1. Customers can use mobile app to:
   ```markdown
   Customer Mobile Capabilities:
   - Shipment Booking: Book new shipments
   - Shipment Tracking: Track shipments in real-time
   - Delivery History: View past deliveries
   - Rate Calculator: Calculate shipping costs
   - Invoice Access: View and pay invoices
   - Communication: Contact customer service
   - Delivery Preferences: Set delivery preferences
   - Address Book: Manage delivery addresses
   - Notifications: Receive delivery updates
   - Feedback: Provide service feedback
   ```

## Troubleshooting

### 1. Common Issues

#### Shipment Issues

**Delayed Deliveries**
- Check traffic conditions
- Verify vehicle location
- Contact driver for status
- Update customer with new ETA
- Consider alternative routes

**Lost Shipments**
- Review tracking history
- Check with driver
- Contact last known location
- Check with security if applicable
- File insurance claim if needed

**Damaged Goods**
- Document damage with photos
- Complete damage report
- Contact customer immediately
- Process insurance claim
- Review handling procedures

#### Vehicle Issues

**Breakdowns**
- Contact roadside assistance
- Arrange vehicle recovery
- Transfer shipment if necessary
- Arrange replacement vehicle
- Update customers on delay

**Maintenance Issues**
- Schedule immediate service
- Temporarily reassign vehicle
- Check maintenance schedule
- Review maintenance records
- Update fleet availability

#### Driver Issues

**Absenteeism**
- Contact backup drivers
- Reassign routes if necessary
- Update customers on delays
- Document absence
- Address with driver upon return

**Performance Issues**
- Review performance metrics
- Provide additional training
- Adjust routes if needed
- Monitor closely
- Address issues promptly

### 2. Technical Issues

**System Performance**
- Clear browser cache
- Update applications
- Check internet connection
- Verify system status
- Contact technical support

**GPS Tracking Issues**
- Check device GPS settings
- Verify data connection
- Restart mobile application
- Update GPS software
- Use alternative tracking method

**Mobile App Issues**
- Ensure latest app version
- Check device compatibility
- Restart mobile device
- Update device operating system
- Reinstall mobile application

## Best Practices

### 1. Operational Excellence

**Fleet Management**
- Regular vehicle maintenance
- Proper vehicle scheduling
- Fuel efficiency monitoring
- Driver performance tracking
- Preventive maintenance programs

**Route Optimization**
- Use route planning software
- Consider traffic patterns
- Optimize delivery sequences
- Plan for breaks and rest periods
- Monitor route performance

### 2. Customer Service

**Communication**
- Proactive status updates
- Clear delivery windows
- Prompt issue resolution
- Professional communication
- Multiple contact channels

**Service Quality**
- Reliable delivery times
- Proper handling procedures
- Damage prevention
- Professional driver conduct
- Customer feedback integration

### 3. Malaysian Market Considerations

**Traffic and Roads**
- Consider Malaysian traffic patterns
- Plan for peak hour congestion
- Account for weather conditions
- Understand road restrictions
- Plan toll route alternatives

**Cultural Considerations**
- Respect local customs
- Consider prayer times
- Understand business hours
- Account for public holidays
- Use appropriate languages

**Regulatory Compliance**
- Stay updated on JPJ regulations
- Maintain proper documentation
- Regular PUSPAKOM inspections
- Monitor driver license validity
- Keep insurance current

## Conclusion

The Logistics Module provides comprehensive solutions for Malaysian logistics companies. By following this guide, you can effectively manage your logistics operations, maintain compliance with Malaysian regulations, and provide excellent service to your customers.

Remember to:
1. **Stay Compliant**: Keep up with JPJ, PUSPAKOM, and other regulations
2. **Use Technology**: Leverage GPS tracking and mobile features
3. **Focus on Safety**: Prioritize driver and vehicle safety
4. **Train Staff**: Ensure drivers are properly trained
5. **Monitor Performance**: Regularly review operational metrics

For additional support:
- **Help Center**: Comprehensive knowledge base
- **Video Tutorials**: Step-by-step training videos
- **Community Forum**: Connect with other logistics professionals
- **Technical Support**: logistics-support@yourplatform.com
- **Training Resources**: logistics-training@yourplatform.com

Success with the Logistics Module comes from understanding Malaysian logistics requirements, maintaining high service standards, and ensuring compliance with all relevant regulations while optimizing operations for efficiency and customer satisfaction.