AHMET YILMAZ
b3fff546e9
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7.3 KiB
7.3 KiB
User Guides and Training Materials
This directory contains comprehensive user guides and training materials for the Multi-Tenant SaaS Platform for Malaysian SMEs.
Table of Contents
- Getting Started - Quick start guide for new users
- Administrator Guide - Complete administration guide
- Module Guides - Industry-specific module guides
- Training Materials - Training presentations and videos
- FAQ - Frequently asked questions
- Best Practices - Best practices and tips
Quick Links
For New Users
For Administrators
For Module Users
- Retail Module Guide
- Healthcare Module Guide
- Education Module Guide
- Logistics Module Guide
- Beauty Module Guide
Training Programs
Self-Paced Training
Instructor-Led Training
Support Resources
Getting Help
- Email Support: support@yourplatform.com
- Phone Support: +60123456789
- Live Chat: Available in platform
- Community Forum: https://community.yourplatform.com
Additional Resources
- API Documentation: /docs/api/
- Technical Documentation: /docs/technical/
- Release Notes: /docs/release-notes/
- Known Issues: /docs/known-issues/
Quick Start for New Users
1. Account Setup
2. Platform Navigation
3. Module Configuration
Administrator Tasks
1. User Management
2. System Configuration
3. Security Management
Malaysian SME Specific Features
Local Business Setup
Cultural Considerations
Updates and Announcements
Recent Updates
Upcoming Features
Accessibility
Platform Accessibility
- Screen reader support
- Keyboard navigation
- High contrast mode
- Font size adjustment
Documentation Accessibility
- PDF versions available
- Large print guides
- Screen reader optimized
- Multi-language support
Mobile Access
Mobile Apps
Responsive Design
- Mobile-optimized interface
- Touch-friendly navigation
- Offline capabilities
- Push notifications
Feedback and Improvement
User Feedback
Community
Troubleshooting
Common Issues
Self-Service
For Developers
API Documentation
Integration Guide
Compliance and Security
Data Protection
Business Compliance
Getting Started Checklist
New User Checklist
- Create account
- Verify email address
- Complete profile setup
- Choose industry module
- Configure basic settings
- Import existing data (if applicable)
- Complete initial training
- Set up user preferences
Administrator Checklist
- Set up organization
- Configure user management
- Set up security policies
- Configure payment gateways
- Set up email notifications
- Configure backup procedures
- Set up monitoring
- Complete administrator training
Need Help?
Support Channels
- 24/7 Support: support@yourplatform.com
- Emergency Support: emergency@yourplatform.com
- Phone Support: +60123456789 (Mon-Fri, 9AM-6PM MYT)
- Live Chat: Available in platform
Training and Onboarding
- Personal Training: training@yourplatform.com
- Group Training: groups@yourplatform.com
- Custom Training: custom@yourplatform.com
- Certification: certification@yourplatform.com
Sales and Billing
- Sales Inquiries: sales@yourplatform.com
- Billing Support: billing@yourplatform.com
- Account Management: accounts@yourplatform.com
- Feature Requests: features@yourplatform.com