multitenetsaas/docs/modules/healthcare/README.md

# Healthcare Module Documentation

## Overview

The Healthcare Module provides comprehensive practice management for Malaysian healthcare providers, including patient management, appointment scheduling, medical records, and compliance with Malaysian healthcare regulations.

## Features

### Core Features
- **Patient Management**: Complete patient profiles with medical history
- **Appointment Scheduling**: Intelligent scheduling with conflict detection
- **Medical Records**: Secure electronic health records (EHR)
- **Billing and Insurance**: Integrated billing with insurance claims
- **Prescription Management**: Electronic prescribing and medication tracking
- **Reporting**: Practice analytics and compliance reporting

### Malaysian Healthcare Features
- **PDPA Compliance**: Personal Data Protection Act 2010 compliance
- **Malaysian IC Validation**: Integrated Malaysian identity card verification
- **KKM Integration**: Ministry of Health regulatory compliance
- **Local Insurance Support**: Integration with Malaysian insurance providers
- **Cultural Considerations**: Support for Malaysian cultural and religious needs

## Architecture

### Models
- **Patient**: Patient demographics and medical information
- **Appointment**: Scheduling and calendar management
- **MedicalRecord**: Electronic health records
- **Prescription**: Medication management and tracking
- **Billing**: Financial management and insurance processing

### Services
- **PatientService**: Patient data management and privacy
- **AppointmentService**: Scheduling and calendar optimization
- **MedicalRecordService**: EHR management and security
- **PrescriptionService**: Medication safety and tracking
- **BillingService**: Insurance claims and financial management

### API Endpoints
- `/api/v1/healthcare/patients/` - Patient management
- `/api/v1/healthcare/appointments/` - Appointment scheduling
- `/api/v1/healthcare/medical-records/` - Medical records
- `/api/v1/healthcare/prescriptions/` - Prescriptions
- `/api/v1/healthcare/billing/` - Billing and insurance

## Configuration

### Module Settings
```json
{
  "healthcare": {
    "enable_appointment_reminders": true,
    "enable_online_booking": true,
    "enable_medical_records": true,
    "enable_prescriptions": true,
    "enable_billing": true,
    "appointment_settings": {
      "default_duration": 30,
      "buffer_time": 15,
      "max_advance_booking_days": 90
    },
    "privacy_settings": {
      "data_retention_years": 7,
      "encryption_enabled": true,
      "access_logging": true
    }
  }
}
```

### Malaysian Configuration
```json
{
  "malaysian_healthcare": {
    "pdpa_compliance": true,
    "kkm_integration": true,
    "supported_insurance_providers": [
      "Great Eastern",
      "Prudential",
      "AIA",
      "Allianz",
      "Etiqa"
    ],
    "malaysian_ic_validation": true,
    "operating_hours": {
      "timezone": "Asia/Kuala_Lumpur",
      "public_holidays": true,
      "prayer_times": true
    }
  }
}
```

## Getting Started

### 1. Enable Module
```json
POST /api/v1/modules/healthcare/enable/
{
  "tenant_id": "your_tenant_id",
  "configuration": {
    "enable_appointment_reminders": true,
    "enable_medical_records": true
  }
}
```

### 2. Set Up Patient Records
```json
POST /api/v1/healthcare/patients/
{
  "first_name": "Ahmad",
  "last_name": "Ibrahim",
  "ic_number": "900101-01-1234",
  "date_of_birth": "1990-01-01",
  "blood_type": "O+",
  "allergies": ["penicillin"]
}
```

### 3. Configure Appointment Settings
```json
POST /api/v1/healthcare/appointments/settings/
{
  "working_hours": {
    "monday": ["09:00-17:00"],
    "tuesday": ["09:00-17:00"],
    "wednesday": ["09:00-13:00"],
    "thursday": ["09:00-17:00"],
    "friday": ["09:00-17:00"]
  },
  "appointment_types": [
    {
      "name": "Consultation",
      "duration": 30,
      "price": 100.00
    }
  ]
}
```

## Best Practices

### Patient Management
1. **Data Privacy**: Strict adherence to PDPA guidelines
2. **Complete Records**: Maintain comprehensive patient histories
3. **Regular Updates**: Keep patient information current
4. **Emergency Contacts**: Ensure emergency contact details are updated

### Appointment Scheduling
1. **Efficient Scheduling**: Optimize practitioner utilization
2. **No-Show Prevention**: Implement reminder systems
3. **Emergency Slots**: Reserve slots for urgent cases
4. **Cultural Considerations**: Consider prayer times and holidays

### Medical Records
1. **Security**: Implement robust access controls
2. **Accuracy**: Ensure medical data is accurate and current
3. **Backup**: Regular backup of critical medical data
4. **Compliance**: Follow Malaysian healthcare record regulations

## Integration Capabilities

### Insurance Providers
- Malaysian insurance company integration
- Real-time eligibility verification
- Electronic claims submission
- Payment processing

### Laboratory Systems
- Malaysian laboratory integration
- Result reporting
- Electronic ordering
- Test tracking

### Pharmacy Systems
- Malaysian pharmacy integration
- Prescription processing
- Medication inventory
- Drug interaction checking

## Malaysian Compliance

### PDPA Requirements
- Patient consent management
- Data retention policies
- Access control measures
- Breach notification procedures

### KKM Regulations
- Medical practice licensing
- Healthcare facility standards
- Professional requirements
- Inspection preparedness

### Medical Record Standards
- Malaysian EHR standards
- Record keeping requirements
- Documentation standards
- Privacy protection measures

## Troubleshooting

### Common Issues
1. **Appointment Conflicts**: Review scheduling algorithms
2. **Data Sync Issues**: Check integration configurations
3. **Payment Problems**: Verify insurance provider settings
4. **Privacy Concerns**: Review access control settings

### Support Resources
- Healthcare IT support team
- Compliance officer consultation
- Technical documentation
- Training resources

## Updates and Maintenance

### Regular Updates
- Monthly security patches
- Quarterly compliance updates
- Annual regulatory updates
- Malaysian healthcare law changes

### Backup and Recovery
- Automated daily backups
- Off-site data storage
- Disaster recovery testing
- Data integrity verification

## Performance Optimization

### Database Optimization
- Patient data indexing
- Medical record optimization
- Query performance tuning
- Connection pooling

### System Performance
- Appointment scheduling optimization
- Medical record retrieval speed
- Insurance claim processing
- Report generation efficiency

## Security Considerations

### Data Protection
- End-to-end encryption
- Role-based access control
- Audit logging
- Data loss prevention

### Healthcare Security
- HIPAA-inspired security measures
- Medical data protection
- Access monitoring
- Security incident response

## Migration and Data Import

### Patient Data Migration
- Legacy system data extraction
- Data validation procedures
- Privacy compliance verification
- Post-migration testing

### Medical Record Migration
- EHR data conversion
- Clinical data mapping
- Quality assurance
- Go-live support

## Malaysian Healthcare Specific Features

### Local Healthcare Integration
- Malaysian hospital systems
- Public health programs
- Disease reporting
- Vaccination tracking

### Cultural Adaptations
- Multi-language support
- Religious considerations
- Cultural sensitivity
- Local customs

### Emergency Services
- Malaysian emergency protocols
- Hospital referral systems
- Ambulance service integration
- Emergency contact management